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-   -   Big Props to Burton customer service (http://www.snowboardingforum.com/bindings/64978-big-props-burton-customer-service.html)

Easto 02-12-2013 04:08 PM

Big Props to Burton customer service
 
The toe buckle on my Cartel's broke. The spring in the buckle failed and the ratchet no longer snapped back when I tightened my toe strap. I could still use the strap, the ratchet spring just broke.

I Emailed Burton and they sent out a new buckle for both toe straps so they match.

The piece came in less than a week which was sick!

Very happy with the service I received from Burton.:yahoo:

http://i1240.photobucket.com/albums/...ps9a52494f.jpg

jbernste03 02-15-2013 01:20 PM

Burton has amazing customer service

replaced two broken baseplates for me

sent me a brand new bottom section to my binding too

no ?'s asked

ARSENALFAN 12-14-2013 03:16 PM

They certainly do have excellent service. Told them I wrecked a toe buckle and ladder, my fault, and they still hooked me up free of charge. Not only do I swear by their bindings, their customer service is wicked. :thumbsup:

slyder 12-14-2013 08:22 PM

you cant say enough about a company that stands behind their product even if it's not brand new.
Customer loyalty is derived from great customer service in my mind

Props to Burton :bowdown:

ehcanadian30 12-14-2013 09:45 PM

As much as I don't like burton boards, I have to say there customer service is superb, I bought a pair of bindings like 2 years ago (used) and they didn't come with baseplates, Burton sent me a set for free and it arrived two days later. Currently awaiting on my anon m1's to come back from warranty (broke both lenses) and being a branch of Burton their customers service was excellent as well, really nice people

ARSENALFAN 12-14-2013 10:02 PM

Quote:

Originally Posted by ehcanadian30 (Post 1340169)
As much as I don't like burton boards, I have to say there customer service is superb, I bought a pair of bindings like 2 years ago (used) and they didn't come with baseplates, Burton sent me a set for free and it arrived two days later. Currently awaiting on my anon m1's to come back from warranty (broke both lenses) and being a branch of Burton their customers service was excellent as well, really nice people

How did you break the M1s??

ehcanadian30 12-14-2013 10:12 PM

Quote:

Originally Posted by ARSENALFAN (Post 1340193)
How did you break the M1s??

Seriously man, I wish I could tell you I used them all last year AWESOME goggles. I placed them on my shelf for the summer in the hard plastic case took them out about 2 weeks ago with my season starting up, popped out the lens for conditions and 2 magnets snapped off, thought no biggie ill put the other lens on broke 3 more magnets off those.. They just kept coming off, anon had me send both lenses and the frame just to make sure there wasn't any issue with the frame. When they broke off I noticed the plastic under the magnets connect to the lens is way too thin almost paper thin. Might be picking up the m2's being the magnets are on the inner part of the lens nothing hanging off if you know what I mean.

OU812 12-15-2013 01:14 PM

I asked for new discs and a set of J-bars from Burton. Got both sent to me within days, free and they paid for postage.


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