Big Props to Burton customer service - Snowboarding Forum

Easto · 02-12-2013, 04:08 PM

The toe buckle on my Cartel's broke. The spring in the buckle failed and the ratchet no longer snapped back when I tightened my toe strap. I could still use the strap, the ratchet spring just broke.

I Emailed Burton and they sent out a new buckle for both toe straps so they match.

The piece came in less than a week which was sick!

Very happy with the service I received from Burton.

jbernste03 · 02-15-2013, 01:20 PM

Burton has amazing customer service

replaced two broken baseplates for me

sent me a brand new bottom section to my binding too

no ?'s asked

02-12-2013, 04:08 PM	#1 (permalink)
Easto Senior Member Join Date: Feb 2012 Posts: 115	Big Props to Burton customer service The toe buckle on my Cartel's broke. The spring in the buckle failed and the ratchet no longer snapped back when I tightened my toe strap. I could still use the strap, the ratchet spring just broke. I Emailed Burton and they sent out a new buckle for both toe straps so they match. The piece came in less than a week which was sick! Very happy with the service I received from Burton.

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02-15-2013, 01:20 PM	#2 (permalink)
jbernste03 Senior Member Join Date: Aug 2012 Posts: 207	Burton has amazing customer service replaced two broken baseplates for me sent me a brand new bottom section to my binding too no ?'s asked