Big Props to Burton customer service - Snowboarding Forum - Snowboard Enthusiast Forums
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post #1 of 8 (permalink) Old 02-12-2013, 05:08 PM Thread Starter
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Big Props to Burton customer service

The toe buckle on my Cartel's broke. The spring in the buckle failed and the ratchet no longer snapped back when I tightened my toe strap. I could still use the strap, the ratchet spring just broke.

I Emailed Burton and they sent out a new buckle for both toe straps so they match.

The piece came in less than a week which was sick!

Very happy with the service I received from Burton.

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post #2 of 8 (permalink) Old 02-15-2013, 02:20 PM
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Burton has amazing customer service

replaced two broken baseplates for me

sent me a brand new bottom section to my binding too

no ?'s asked
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post #3 of 8 (permalink) Old 12-14-2013, 04:16 PM
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They certainly do have excellent service. Told them I wrecked a toe buckle and ladder, my fault, and they still hooked me up free of charge. Not only do I swear by their bindings, their customer service is wicked.
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post #4 of 8 (permalink) Old 12-14-2013, 09:22 PM
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you cant say enough about a company that stands behind their product even if it's not brand new.
Customer loyalty is derived from great customer service in my mind

Props to Burton

-I'm Slyder and I suffer from "Gummer Syndrome"
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post #5 of 8 (permalink) Old 12-14-2013, 10:45 PM
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As much as I don't like burton boards, I have to say there customer service is superb, I bought a pair of bindings like 2 years ago (used) and they didn't come with baseplates, Burton sent me a set for free and it arrived two days later. Currently awaiting on my anon m1's to come back from warranty (broke both lenses) and being a branch of Burton their customers service was excellent as well, really nice people
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post #6 of 8 (permalink) Old 12-14-2013, 11:02 PM
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Quote:
Originally Posted by ehcanadian30 View Post
As much as I don't like burton boards, I have to say there customer service is superb, I bought a pair of bindings like 2 years ago (used) and they didn't come with baseplates, Burton sent me a set for free and it arrived two days later. Currently awaiting on my anon m1's to come back from warranty (broke both lenses) and being a branch of Burton their customers service was excellent as well, really nice people
How did you break the M1s??
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post #7 of 8 (permalink) Old 12-14-2013, 11:12 PM
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How did you break the M1s??
Seriously man, I wish I could tell you I used them all last year AWESOME goggles. I placed them on my shelf for the summer in the hard plastic case took them out about 2 weeks ago with my season starting up, popped out the lens for conditions and 2 magnets snapped off, thought no biggie ill put the other lens on broke 3 more magnets off those.. They just kept coming off, anon had me send both lenses and the frame just to make sure there wasn't any issue with the frame. When they broke off I noticed the plastic under the magnets connect to the lens is way too thin almost paper thin. Might be picking up the m2's being the magnets are on the inner part of the lens nothing hanging off if you know what I mean.
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post #8 of 8 (permalink) Old 12-15-2013, 02:14 PM
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I asked for new discs and a set of J-bars from Burton. Got both sent to me within days, free and they paid for postage.
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