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Old 02-22-2013, 08:10 PM   #41 (permalink)
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Quote:
Originally Posted by scottb7 View Post
We already know where it will go...I ain't going to get jack...Meaning I will be lucky if ever get my ladder straps...But I figure you all got my back on this somehow....
Sorry bro! But this line caught me off guard.
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Old 02-22-2013, 08:30 PM   #42 (permalink)
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Scott which strap was it? I have a black Burton gettagrip capstrap set size large that I'd consider parting with to help out a fellow boarder. Might work for you, I don't know. Bought them but never used them and just kept for backup. Just a thought...
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Old 02-22-2013, 08:35 PM   #43 (permalink)
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Thanks much for the offer. Let's wait and see what they do...
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Old 02-22-2013, 08:39 PM   #44 (permalink)
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That's shitty. I once made a post looking for members (on another forum) with spare Rome cant pads, because I lost mine. A Rome rep personally pm'ed me, and I had them in two days free of charge. I've dealt with Rome a few times, and I have to say they are the best. Union has been pretty good too, but Rome even contacted me a few times after the fact to see how things were going.

I love ride bindings though. Hopefully I won't have to deal with their customer service.
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Old 02-22-2013, 08:41 PM   #45 (permalink)
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Ya I needed a new toestrap for my flux dmcc-lights and they shipped it the same day and I received it the next day.
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Old 02-22-2013, 09:34 PM   #46 (permalink)
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I busted a pair of Ride bindings and got a similar run around. I busted a pair of Flux bindings out of warranty and they shipped me replacement parts ASAP. I've bought two more pairs of Flux bindings since and haven't bought another damn thing from Ride. Reap what you sow.
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Old 02-23-2013, 12:11 AM   #47 (permalink)
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i must've missed the part where you paid for them; i do apologize. that IS incredibly shitty.

for what it's worth, i'm firmly on your side on this now. it's one thing to forget to send free replacement parts, but when you ORDER and PAY for them and they forget? fuck that noise.

anyway, best of luck in getting this resolved. i have a pair of my original Ride toe straps, one of which the webbing is pretty much done (horizontal tear that your boot would poke through) and another where there's a small tear near the strap itself that's barely noticeable. i can send you one or both if it'll help. shoot me a PM!

Last edited by onefutui2e; 02-23-2013 at 12:26 AM. Reason: clarification
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Old 02-23-2013, 12:42 AM   #48 (permalink)
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I'm still waiting for my ankle strap from ride and I placed my claim in 2011. Needless to say I've moved on to better binding.
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Old 02-23-2013, 12:46 AM   #49 (permalink)
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Quote:
Originally Posted by tspkenneth View Post
Today i emailed Ride for some binding replacement parts and got a response back within a few minutes from Dan, and told me to be on the look out for the parts in the next couple weeks..Hopefully they make it.
Next couple of weeks? What, he's sending them via Pony Express?
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Old 02-23-2013, 01:31 AM   #50 (permalink)
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K2 & Ride...have to admit I agree...their customer service is one of the worst. Not too surprising since they're a giant corporation and a ski company lol.
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