Here is what they said today...for the heck of it I responded with request that they overnight...The parts they sent got me up and running but the ladders slip once in a while::
I apologize for the inconvenience. The original parts request clearly stated that you had requested ankle ladder straps, however the parts department is slammed, and the good folks down there must have missed those parts when pulling your order. We are going to send the ladders out, and you should see them within the next 2 weeks.
Dan @ Ride
Last edited by scottb7; 02-25-2013 at 11:24 AM.