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Old 02-23-2013, 09:19 PM   #51 (permalink)
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Ride is owned by K2 so I'm not surprised you had a shitty experience with them.

My K2 bindings had a part fall off and it was like pulling teeth to get them to honour the warranty. It wasn't a lot of money (maybe $10-15 including postage) but it was the principle of the thing. After arguing my case they finally said they'd mail me the replacement but it was such a hassle that I wouldn't buy anything from K2 again.

My husband needed a replacement part for his Flows and they mailed it the next business day. I've also heard consistently good things about Rome. There are plenty of companies that won't make me jump through hoops just to get a part sent out.
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Old 02-25-2013, 07:44 AM   #52 (permalink)
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Originally Posted by Nito View Post

Sorry to say this, but you sound like a rep trying to do damage control.

Sincerely Nito
The original post struck me as whiny, which was why I felt the need to comment. I'm certainly not a rep, I've been on this forum long enough for that to be evident.
Now that OP received his package and it was the wrong items I understand his complaint. I stand corrected.
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Old 02-25-2013, 09:37 AM   #53 (permalink)
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Originally Posted by scottb7 View Post
ok gents....update...got the overnight package today. guess what? sent me some of the items i ordered, not all. and they sent a few items i did not order. I called. Yes, jeez you told me to right? I spoke to casey (sp?) and he said they will send the ladder straps that were originally ordered. He could not say when they would come but would be pretty quick.
I can't believe this man. I'm not even involved in this and its pissing me off. Im so glad that I went with Union bindings over Ride because when you spend several hundred dollars with a company you expect to have some sort of service.

Unfortunately I bought a Ride board this year so I'm praying that nothing goes wrong and even if it did I wont' even bother calling. Great idea linking this thread in hopes to get this some exposure.
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Old 02-25-2013, 10:22 AM   #54 (permalink)
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Here is what they said today...for the heck of it I responded with request that they overnight...The parts they sent got me up and running but the ladders slip once in a while::

Scott,

I apologize for the inconvenience. The original parts request clearly stated that you had requested ankle ladder straps, however the parts department is slammed, and the good folks down there must have missed those parts when pulling your order. We are going to send the ladders out, and you should see them within the next 2 weeks.


Thank You

Dan @ Ride

Last edited by scottb7; 02-25-2013 at 10:24 AM.
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Old 02-25-2013, 10:29 AM   #55 (permalink)
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Originally Posted by scottb7 View Post
Here is what they said today...

Scott,

I apologize for the inconvenience. The original parts request clearly stated that you had requested ankle ladder straps, however the parts department is slammed, and the good folks down there must have missed those parts when pulling your order. We are going to send the ladders out, and you should see them within the next 2 weeks.


Thank You

Dan @ Ride
So not a single mention of whether or not they will take off the cost since you have been put out so much.

This is still unacceptable in my opinion, but hopefully you get your stuff and just move on and hopefully never have a problem again.
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Old 02-25-2013, 10:45 AM   #56 (permalink)
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It sounds as if they are not holding employees accountable, everyone is willing to pass the blame. Ride should be willing to OWN situations like this and take care of customers. Until that happens, I will not OWN a ride product.

But yeah, completely unacceptable. Hopefully everything will work out.
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Old 02-25-2013, 10:50 AM   #57 (permalink)
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It sounds as if they are not holding employees accountable, everyone is willing to pass the blame. Ride should be willing to OWN situations like this and take care of customers. Until that happens, I will not OWN a ride product.

But yeah, completely unacceptable. Hopefully everything will work out.
I would call them up and get a manager on the phone and make sure they get a link to this thread. Man such bullshit....
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Old 02-25-2013, 10:58 AM   #58 (permalink)
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Originally Posted by DrEwTiMe View Post
So not a single mention of whether or not they will take off the cost since you have been put out so much.

This is still unacceptable in my opinion, but hopefully you get your stuff and just move on and hopefully never have a problem again.
i don't advocate the "mess up, free stuff" idea, but the insincerity in his e-mail is pretty apparent. the fact that he's telling you to expect the rest of the stuff in 2 weeks while you waited 4-5 weeks for this to resolve speaks volumes as well. after this fiasco i'd expect them to overnight it.
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Old 02-25-2013, 11:06 AM   #59 (permalink)
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Originally Posted by scottb7 View Post
Here is what they said today...for the heck of it I responded with request that they overnight...The parts they sent got me up and running but the ladders slip once in a while::

Scott,

I apologize for the inconvenience. The original parts request clearly stated that you had requested ankle ladder straps, however the parts department is slammed, and the good folks down there must have missed those parts when pulling your order. We are going to send the ladders out, and you should see them within the next 2 weeks.


Thank You

Dan @ Ride
Le sigh. One fail after another... I really do hope they bend over backwards to make this right for you. I get that shit happens, but yikes, this is BAD!
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Old 02-25-2013, 11:06 AM   #60 (permalink)
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Quote:
Originally Posted by scottb7 View Post
Here is what they said today...for the heck of it I responded with request that they overnight...The parts they sent got me up and running but the ladders slip once in a while::

Scott,

I apologize for the inconvenience. The original parts request clearly stated that you had requested ankle ladder straps, however the parts department is slammed, and the good folks down there must have missed those parts when pulling your order. We are going to send the ladders out, and you should see them within the next 2 weeks.


Thank You

Dan @ Ride
That is such a fucking generic reply.

Goods in this business are pretty elastic. We have so many choices of brands/models that substitutes for pretty much any product are easy to find. It's not like we are stuck with limited options so I'm surprised to see such unprofessional behavior towards a customer even IF it's coming out of a large corporation. I mean, Burton's a large corporation as well, but they're still generally pretty good about taking care of customer issues.

Sounds like you're pretty much screwed on this deal since everyone you try to contact seems to exhibit the same apathetic attitude towards you as a customer. Time to vote with your feet (cash) and take your business elsewhere.

Thanks for this thread, I will never buy a Ride product as a result of it.
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