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Old 02-26-2013, 03:51 PM   #71 (permalink)
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I agree that sometimes shit just happens. Sometimes defective items slip through the cracks and sometimes shit just breaks. If a company doesn't make quality products, word will get out. On the same note, if a company doesn't stand behind it's products word will get out about that too.

I'm big on word of mouth. I'll always opt for gear from a company well known for high quality products and standing behind them when and if shit happens when given the opportunity. I don't have much patience for companies that pretend you don't exist after they have your money.
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Old 02-26-2013, 03:53 PM   #72 (permalink)
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Quote:
Originally Posted by linvillegorge View Post
...i'm big on word of mouth. I'll always opt for gear from a company well known for high quality products and standing behind them when and if shit happens when given the opportunity. I don't have much patience for companies that pretend you don't exist after they have your money.
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Old 02-26-2013, 04:14 PM   #73 (permalink)
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This seems like a stark contrast to this thread from not too long ago.

http://www.snowboardingforum.com/bin...r-service.html
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Old 02-26-2013, 04:26 PM   #74 (permalink)
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Originally Posted by Efilnikufesin View Post
This seems like a stark contrast to this thread from not too long ago.

http://www.snowboardingforum.com/bin...r-service.html
So they're inconsistent at best! It almost sounds like it's the luck of the draw. If you get the right guy on the other end, you get good service. If not, your screwed!
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Old 02-26-2013, 04:39 PM   #75 (permalink)
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So they're inconsistent at best! It almost sounds like it's the luck of the draw. If you get the right guy on the other end, you get good service. If not, your screwed!
True, but possibly you just need to be a pain in the ass. When you don't get the email response you want, give a call. Sometimes emails are too easy to ignore than an annoyed customer on the line directly. Just don't be so easily placated.
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Old 02-27-2013, 01:27 PM   #76 (permalink)
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Quote:
Originally Posted by Efilnikufesin View Post
True, but possibly you just need to be a pain in the ass. When you don't get the email response you want, give a call. Sometimes emails are too easy to ignore than an annoyed customer on the line directly. Just don't be so easily placated.
Another apologist. It shouldn't matter if you send them a handwritten letter via carrier pidgeon, the company should stand behind their product without you being a pain in the ass. In fact, I would think people in general would be more willing to help someone who ISN'T a pain in the ass.

Just as proof that some companies DO actually care about their product, I had some issues with a pair of Celtek Mittens I bought - i paid far less for them than for Ride Bindings, and yet they want to send me FREE items that cost MORE than the parts from Ride. And guess what? All it took was a simple email.

Quote:
"Hey Adam,

I apologize for the glove coming apart. This is not a typical thing for Celtek product to do. I would like to get your glove replaced right away. Please send me your size and address and I will get this taken care of.

Thanks,

Steven

On Feb 26, 2013, at 9:21 AM, adam wrote:

Hi ,

I recently purchased a a pair of "Killer Whale Dude" Bitten by a Mitten mittens from Zumiez. After the first day, both of the cords to tighten the wrists were broken - one of them no longer tightened, the other, the plastic piece had snapped. On the 3rd day (yesterday) I take them out of my gearbag and notice that the stitching across the palm has ripped and the plastic bag for waterproofing is sticking out of the palm. Needless to say, I'm really disappointed - i liked these mittens alot and paid alot for them. I'd like to know about getting these replaced ASAP please. Thank you.

Adam "
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Old 02-27-2013, 02:32 PM   #77 (permalink)
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On that note I might also add that my experience with Raiden has been great as well. I emailed about a toe strap whose stitching came undone on one end and was beginning to fray. The guy requested photos of the damage. As soon as I sent the photos, he mailed me two new sets of straps. I also stripped one of the mounting screws later using a screw driver that was too small, sent Raiden a picture of the damage and they immediately set me a package of 8 new mounting screws no questions asked. It's been a great first experience with Raiden's customer service and they make great bindings as well so I will probably be sticking with them until I have good reason not to.
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Old 02-27-2013, 02:53 PM   #78 (permalink)
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Celtek didn't even ask for pictures! I was amazed. Because they don't have the pair in stokc that I originally had, they're sending me a more expensive pair of my choice!
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Old 02-27-2013, 03:26 PM   #79 (permalink)
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Omg so glad I got rid of my ride stuff after reading all this. Hopefully C3 and Flux have a better customer service dept. I know Flux is the shit so far as I emailed Ladyflinstone from these forums last night and she already responded, and that was just about stickers....lol
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Old 02-27-2013, 03:29 PM   #80 (permalink)
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Quote:
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Celtek didn't even ask for pictures! I was amazed. Because they don't have the pair in stokc that I originally had, they're sending me a more expensive pair of my choice!
that's a pretty sweet deal! it's hard to understand why more companies aren't that eager to satisfy their customers considering how popular this kind of customer service will make them. It's totally understandable to ask for pictures to ensure the emailer isn't bogus and just trying to get free product, but after that, you'd think it would be smooth sailing with all companies. unfortunately it's not.
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