I agree that sometimes shit just happens. Sometimes defective items slip through the cracks and sometimes shit just breaks. If a company doesn't make quality products, word will get out. On the same note, if a company doesn't stand behind it's products word will get out about that too.
I'm big on word of mouth. I'll always opt for gear from a company well known for high quality products and standing behind them when and if shit happens when given the opportunity. I don't have much patience for companies that pretend you don't exist after they have your money.
"People say that marijuana smoking is going to get in the way of my career. I say to them that on the contrary, my fighting career is getting in the way of my marijuana smoking." -Nick Diaz