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post #81 of 94 (permalink) Old 02-27-2013, 02:34 PM
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that's a pretty sweet deal! it's hard to understand why more companies aren't that eager to satisfy their customers considering how popular this kind of customer service will make them. It's totally understandable to ask for pictures to ensure the emailer isn't bogus and just trying to get free product, but after that, you'd think it would be smooth sailing with all companies. unfortunately it's not.
I think this type of mentality starts at the top and has a trickle down effect.
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post #82 of 94 (permalink) Old 02-27-2013, 02:34 PM
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I agree.. For me, it just makes it easier for me to decide what brand to support and in turn what products I but


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post #83 of 94 (permalink) Old 02-27-2013, 05:05 PM
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Now THIS my friends is customer service . Unfortunately they didn't have the original mittens I had bought in stock, so they are sending me a more expensive pair. Here's the most recent email. THIS is the kind of customer service that will make me a loyal fan and customer.

"Hey Adam,

Stoked!! I will get those out to you today. I threw a little something extra in there for you as well. Thanks for being a part of the Celtek Clan.

Steven"


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post #84 of 94 (permalink) Old 02-27-2013, 05:29 PM
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Now THIS my friends is customer service . Unfortunately they didn't have the original mittens I had bought in stock, so they are sending me a more expensive pair. Here's the most recent email. THIS is the kind of customer service that will make me a loyal fan and customer.

"Hey Adam,

Stoked!! I will get those out to you today. I threw a little something extra in there for you as well. Thanks for being a part of the Celtek Clan.

Steven"
Customer retention at its best!
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post #85 of 94 (permalink) Old 02-27-2013, 05:46 PM
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If I hadn't just bought a pair of Candygrind mitts, I'd be shopping for some Celteks right now.

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post #86 of 94 (permalink) Old 02-27-2013, 07:10 PM
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It gets even better. I just got anothe email from Celtek thanking me for posting my experience and review on the forum and to give me a 45% off coupon code for their entire site. They have a lifelong customer by me.. I never need to wonder again about where ill be buying gloves.

FWIW, the mittens from Celtek took a steaming dump on every other pair of gloves that I own regardless.. Warmer, more comfortable, better looking and totally 1000000% waterproof 20k/20k


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post #87 of 94 (permalink) Old 02-27-2013, 07:30 PM
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It gets even better. I just got anothe email from Celtek thanking me for posting my experience and review on the forum and to give me a 45% off coupon code for their entire site. They have a lifelong customer by me.. I never need to wonder again about where ill be buying gloves.

FWIW, the mittens from Celtek took a steaming dump on every other pair of gloves that I own regardless.. Warmer, more comfortable, better looking and totally 1000000% waterproof 20k/20k
That's awesome. I'd be scooping up a pair of those Lira's for sure.
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post #88 of 94 (permalink) Old 02-27-2013, 07:34 PM
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The Liras are really dope but I honestly fell in love with the mittens and I just don't need 100$ gloves . I was going to use them to get my gf a pair of the bitten mittens for women . Either way, it's not about the $$ or anything, just nice to see a company back it's products and go above and beyond. They'll make their money back tenfold from me because I'm now a loyal and happy customer


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post #89 of 94 (permalink) Old 02-27-2013, 07:47 PM
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...Either way, it's not about the $$ or anything, just nice to see a company back it's products and go above and beyond. They'll make their money back tenfold from me because I'm now a loyal and happy customer
Ya hear that FUCKNUTS aka Ride!
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post #90 of 94 (permalink) Old 02-27-2013, 07:57 PM
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There are companies that email same day, multiple times, ship next day, and provide shipping and tracking info without even being asked.

As far as customer service goes this is kind of shitty.
Yes, whenever there is a high margin of profit , this can be expected in some circles. For the most part, the lower the profits, they more they try to be competitive and reduce support costs.

Support is ALWAYS one of the first things cut or, after the sale support I should say. After all, you dont make money on something that has already been purchased.


Obviously, this isnt smart for repeat business BUT, if they have a good product and know that people will come back , for the most part, even if their after support is bad, then they will continue to try to get away with it. Closing the profit gaps.

Since other companies do this, everyone kind of aligns themselves with each other to some degree, so that no one major company stands out from the rest.

If eventually they get a bad enough rap, they will increase their customer support or, change their name - sell the company.

Say NO to GMO!

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