Ride Customer Service SUCKS
My 2 or 3 year old ride bindings bust a strap. It happens, no worries.
I call up and place an order like 4 weeks ago. After about a week of waiting I email to check on. They email back telling me it is their busy time of year and the order will be to me in 2 weeks.
Two weeks later, nothing. So I email again, saying I waited the 2 weeks you told me to. Where is my order?
I get back the we are still busy this time of year, again. At this point I am a bit irriatated. So I email saying, when actually will the order come? not just the we are busy email.
I get back, the oops, the customer service person never actually placed the order. They have the order, but "never sent to parts dept." They will overnight it to me.
My issue is that the person that placed the order originally is bad. The person that i emailed to check on the order, is bad. He could have checked on the order either of the two times I emailed but instead just re-sent the "we are busy this time of year" email.
Sorry...Just had to vent and maybe if Ride sees this they can do something about it for next guy.
Of course last email from them is like "we will overnight for free", like after waiting 4 weeks they are doing me a HUGE favor. Come on. They are charging me for ground shipping anyway. I may have felt a least a tiny better if they said they will refund and send parts for free. But I did not mention and am really not trying to get something for nothing.
Next bindings probably I get may not be Ride based on this experience.