Ccrcrcrack, Burton bindings split in half! - Page 2 - Snowboarding Forum - Snowboard Enthusiast Forums
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Old 02-23-2013, 08:01 PM   #11 (permalink)
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Just off the chair lift after a simple j-turn i fell after the loud crack and then both feet were loose. Could be it has reached it's tolerance/limits and i hve been to a lot of falls and crashes since i got the bindings.

Burton has been great. I called them and they sent me a new baseplate and disc no questions ask not even any proof of purchase. But i expect to get more crashes and would not want this to happen at the worst time that's why i asked if it was common for a Custom to break like this.
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Old 02-23-2013, 08:03 PM   #12 (permalink)
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They have a lifetime warranty on their baseplates I believe.
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Old 02-23-2013, 08:18 PM   #13 (permalink)
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Quote:
Originally Posted by Joe77 View Post
Just off the chair lift after a simple j-turn i fell after the loud crack and then both feet were loose. Could be it has reached it's tolerance/limits and i hve been to a lot of falls and crashes since i got the bindings.

Burton has been great. I called them and they sent me a new baseplate and disc no questions ask not even any proof of purchase. But i expect to get more crashes and would not want this to happen at the worst time that's why i asked if it was common for a Custom to break like this.
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They have a lifetime warranty on their baseplates I believe.
I have a pair of Burton's Mission. They are 2 years now. You guys mean if mine break after all this time and Burton will still honor the warranty?

Last edited by ig88; 02-23-2013 at 08:19 PM. Reason: Adding bold
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Old 02-23-2013, 10:42 PM   #14 (permalink)
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Quote:
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They have a lifetime warranty on their baseplates I believe.
they do. just contact them they have an awesome customer service. if you have proof of purchase it will be helpful.
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Old 02-23-2013, 10:43 PM   #15 (permalink)
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I have a pair of Burton's Mission. They are 2 years now. You guys mean if mine break after all this time and Burton will still honor the warranty?
yes. if the issue is on the baseplate
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Old 02-23-2013, 10:45 PM   #16 (permalink)
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You guys mean if mine break after all this time and Burton will still honor the warranty?
Which word don't you understand? Lifetime, or warranty?!? ALL of their baseplates have a lifetime warranty. They're usually really good about any other issue you have too. I ride their bindings on all my boards, and my GF has switched too. The Big B has got some good things going for them!
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Old 02-23-2013, 11:11 PM   #17 (permalink)
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What the hell, are you built like a sumo wrestler? LOL...just hit them up. For all their bullshit, Burton does great customer service, so you'll be taken care of.
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Old 02-24-2013, 01:00 AM   #18 (permalink)
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Just gonna chime in for more Burton love. I couldn't be happier with my '12 Vitas which I got from a forum member this year, and I wasn't happy with the disc options I got so I called up Burton. Got some rad collegy type kid who couldn't wait to stoke me out. A week later I had a bag full of every disc Burton makes, including the ones Forum makes (same company different discs), and all it cost me was a few minutes on the phone with some guy who shares my interests.

I'm not sold on everything they make but I'll defend Burton and not hate for the simple fact that they know how to treat people.
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Old 02-24-2013, 09:22 AM   #19 (permalink)
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I gotta hand it to you bro I have never seen anything like they before in all my years of snowboarding!!! Wow!!
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Old 02-24-2013, 09:47 AM   #20 (permalink)
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it could have happened because you had a hairline pressure fracture on the heel or toe side of the binding, used some extra torsional movement and just snapped all the way through.

One of my first pairs of bingings where a pair of liquids, brand new. a couple days on them and the heelcup actually split perfectly right down the middle. tech said it was probably change in temperature extremes, but it shouldn't happen and it was considered a defect. he said it probably started as a minute little fracture and all it takes is the perfect amount of pressure the right way.

+1 for burton customer service though. people ride the burton D for a reason
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