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Old 03-01-2013, 09:59 AM   #31 (permalink)
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Originally Posted by East告de View Post
Oh stop, don't be all Canadian and whiny.

In MY experience Union makes a product that is not worth anywhere near it's retail cost. Any shop that I've gone into ( and yes, I buy local and actually talk to other riders) agrees that Unions are poorly designed and that they are outperformed by many other companies who aren't binding specific...
Was that supposed to be ironic?

If Union are so shitty, and are outperformed by so many other binding companies, I hardly think the likes of Travis Rice, Gigi Ruff and Torstein Horgmo would be riding them now would they?

How can you not see that you're the only person who's had this problem? Seriously, I had almost backed up your right to be unhappy with your bindings earlier in this thread but now you're beginning to sound like a child. Union have always given me great customer service - when my ankle strap and high back broke on my Contact Pros they didn't ask for proof of warranty, they just asked what I wanted and I only had to pay $7 for shipping the new parts.
I find it hard to believe that if you had problems with wear and tear, contacted Union with evidence, that they would not have sent you free replacements or corrected this in a similar fashion.

Now, you've potentially bought some defective bindings, and that's a shame. But Union are not the only people to have defective bindings. In my years instructing and working in workshops, I've seen more problems with Flux and Burton than I ever have with Union. I'd say here in Park City, about 40-60% of locals ride union - if they were such a poorly designed binding I don't think they would be so predominant round here.

EDIT: Oh, and chances are also good that they are not defective. I mean, if you're the only one moaning about such fast wear and tear, and no one else is having this problem, maybe you should take a moment to evaluate your own riding and how you treat your gear.

Last edited by nzshred; 03-01-2013 at 10:03 AM. Reason: Goddamn snuffleupagus
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Old 03-01-2013, 10:10 AM   #32 (permalink)
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Originally Posted by nzshred View Post
Was that supposed to be ironic?

If Union are so shitty, and are outperformed by so many other binding companies, I hardly think the likes of Travis Rice, Gigi Ruff and Torstein Horgmo would be riding them now would they?

How can you not see that you're the only person who's had this problem? Seriously, I had almost backed up your right to be unhappy with your bindings earlier in this thread but now you're beginning to sound like a child. Union have always given me great customer service - when my ankle strap and high back broke on my Contact Pros they didn't ask for proof of warranty, they just asked what I wanted and I only had to pay $7 for shipping the new parts.
I find it hard to believe that if you had problems with wear and tear, contacted Union with evidence, that they would not have sent you free replacements or corrected this in a similar fashion.

Now, you've obviously bought some defective bindings, and that's a shame. But Union are not the only people to have defective bindings. In my years instructing and working in workshops, I've seen more problems with Flux and Burton than I ever have with Union. I'd say here in Park City, about 40-60% of locals ride union - if they were such a poorly designed binding I don't think they would be so predominant round here.
I bolded the parts worth a repsonse.
First, I hate to break it to you, but pro riders ride for MONEY, not necessarilly because they love the gear. I've heard from numerous sources that T.Rice always preferred Cartels. You can't account for sponsorship as a point of emphasis on the quality of a product..many people are sponsored by many different companies, it is absolutely ZERO indication of the quality of the product, or the quality of the support. They are pros.. they get it for free, they get paid to promote it. I hardly think that's a worthwhile argument.

I am absolutely NOT the only person to have this problem with Unions. I've posted pictures of the garbage bindings multiple times on here. Many people complain about the toe straps, the ratchets, etc. All you need to do is scroll down through the forum.

I spoke with a customer service rep. I was told I would need to ship my bindings to them in Seattle (im in New Jersey) so that they could be inspected and fixed. I'm sorry, I have a 3-4 month season TOPS..im not wasting 3 weeks waiting for my shit bindings to be inspected and returned. On top of it, I was told the rep was going to email me with information on where to send it and that I was responsible for shipping costs there. I never even received the email. In fairness, UNION INHOUSE on the forums did try to help me, but by then my experience with Union and their products was already fouled. I had a better experience with a 50$ pair of mittens from Celtek - i emailed, they said sorry, sent me an extra pair and a 45% off coupon for their site. THATS HOW YOU DO BUSINESS.

And I could really give a shit about Park City, like anywhere else, there will always be hypebeasts following the flow of everyone else. With all of the other options out there, there is NO reason to settle for poor service, poor quality, and poor design.

oh and fyi, the fact that they asked you to pay 7$ for shipping for parts that broke on their "warrantied" bindings is fucking pathetic. I sell kitchens..for multiple thousands of dollars. 20-150k. When there is an issue, we do not expect the customer to pay for defects from the manufacturer, for the shipping of the new parts, or anything else. That is the responsiblity of the company, not the consumer.

I have every right to voice my opinion, and as posted earlier, if you dont like it, you can kindly get down on your knees and smd.
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Old 03-01-2013, 10:45 AM   #33 (permalink)
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Originally Posted by East告de View Post
I bolded the parts worth a repsonse.
First, I hate to break it to you, but pro riders ride for MONEY, not necessarilly because they love the gear. I've heard from numerous sources that T.Rice always preferred Cartels. You can't account for sponsorship as a point of emphasis on the quality of a product..many people are sponsored by many different companies, it is absolutely ZERO indication of the quality of the product, or the quality of the support. They are pros.. they get it for free, they get paid to promote it. I hardly think that's a worthwhile argument.

I am absolutely NOT the only person to have this problem with Unions. I've posted pictures of the garbage bindings multiple times on here. Many people complain about the toe straps, the ratchets, etc. All you need to do is scroll down through the forum.

I spoke with a customer service rep. I was told I would need to ship my bindings to them in Seattle (im in New Jersey) so that they could be inspected and fixed. I'm sorry, I have a 3-4 month season TOPS..im not wasting 3 weeks waiting for my shit bindings to be inspected and returned. On top of it, I was told the rep was going to email me with information on where to send it and that I was responsible for shipping costs there. I never even received the email. In fairness, UNION INHOUSE on the forums did try to help me, but by then my experience with Union and their products was already fouled. I had a better experience with a 50$ pair of mittens from Celtek - i emailed, they said sorry, sent me an extra pair and a 45% off coupon for their site. THATS HOW YOU DO BUSINESS.

And I could really give a shit about Park City, like anywhere else, there will always be hypebeasts following the flow of everyone else. With all of the other options out there, there is NO reason to settle for poor service, poor quality, and poor design.

oh and fyi, the fact that they asked you to pay 7$ for shipping for parts that broke on their "warrantied" bindings is fucking pathetic. I sell kitchens..for multiple thousands of dollars. 20-150k. When there is an issue, we do not expect the customer to pay for defects from the manufacturer, for the shipping of the new parts, or anything else. That is the responsiblity of the company, not the consumer.

I have every right to voice my opinion, and as posted earlier, if you dont like it, you can kindly get down on your knees and smd.
Grow up kid, I never said you couldn't voice your opinion. In fact I was going to support your right to do so earlier, so get the fuck off your high horse and clam the fuck down. You have every right to be upset, but chill out and realise that there will always be problems with every product and every company - don't think people have never had such problems with brands like Rome, Flux, Ride, or Flow. You just seem to be that person with Union, and everyone else is trying to put the point forward that your circumstance is not the norm and it's time to stop crying.

I also never stated my bindings were under warranty - I merely said they never asked for proof and were more than obliging in helping me rectify my problem with minimum hassle. Like I could give a shit if I had to pay $7 to ship parts that were from blatant wear and tear - I had had at least 150 days on my bindings. The toll of extreme temperature changes, the stretching and pressure and abuse that bindings take, well, no shit they're going to wear down.

Torstein is not sponsored by them. He has been riding between Burton and Union for some time now - Point void. Money only goes so far, if you'll remember T.Rice was sponsored by Bent Metal, yet rode on Burtons.
I've known people who have left companies because the bindings didn't work - Do these work for you? No? Oh, so, I guess you won't be riding Union? There are reasons people wouldn't use one brands product. Pro's have plenty of options these days, and at their level, they aren't going to be happy with bindings that don't perform. So unless your only gripe is with the lifespan on the bindings - why they would use a "poorly designed binding"?

Also, state one place Raiden, Flow's or K2 have a "fanboy" base. You probably can't. There's also no fan boy following for any board or boot brands here either. Good brands get a following, for a goddamn reason. It has nothing to do with looks or brand name, it's the fact they LIKE the bindings. So yeah, Maybe PC has that base, but they got it for a reason. There's a reason so many pros ride Cartels - They work. The same is true for Union. "Hype" has nothing to do with it.

Feel free to repeat yourself again, I'm not listening.

Last edited by nzshred; 03-01-2013 at 10:47 AM.
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Old 03-01-2013, 10:53 AM   #34 (permalink)
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This dude Eastside has made it his lifes goal to shit on every Union thread made. Dude, I saw the pictures of your bindings, no way was that normal wear and tear for 12 days of riding, looks like you were throwing them around out in the parking lot. I have close to 75 days on a set of Forces and they still look almost new. You don't have to be a good rider to fuck up bindings, most of the time it is the opposite.

Instead of trying to slander a company in all the threads made about them try just not going in. Especially since you fail to recognize that most of the complaints people have had are being addressed in next years redesign.

And I am tired of reading about your fucking experience with their customer service, the rep on here told you to contact them directly to work something out so you wouldn't be without bindings for any extended time and you failed to do that and give them a chance. For that alone you have no reason to try and shit on their warranty department, because you didn't actually deal with them beyond 1-2 emails.
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Old 03-01-2013, 10:54 AM   #35 (permalink)
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first of all, im not a kid, and if you want to find out ill be more than happy to show you.

second of all, your opinion is fucking worthless. Flows have their place, K2 has its own fanbase and if you dont believe that then youre stupid, and I rarely see people even talking about Raiden bindings. So I dont even know why you would bring that up.

Your bindings had 150 days on them..mine had 12-15. I'd say that that's a shit product. I can show you the pictures if youd like. I don't really care if my circumstance is the norm..what qualifies as the norm? if more than 50% of people experience the issue? I've seen MANY MANY MANY people complain about this issue, and again, their first purchase is a BURTON GET-A-GRIP cap strap. if you're sooooo butthurt that I have an issue with Union's products then go cry about to someone else. I have every right to state my opinion and my experience..1 time or 100 times. It's a forum, and you know what, if one person reads my experience and buys a different company over Union and doesn't have to have wasted 200$, then good...it was worth it.

You also never mentioned that your parts were from wear and tear..in that case, you got a good deal. That is different. If you want to tell me this is wear a tear from 15 days then I must not understand how long equipment is supposed to last.




Those are just a few of the pictures. The heelcups looked like that after only a few days.

You seem to be under the misconception that pro riders are more concerned with quality over $$...guess what, if the bindings are shit, but your paid to represent them, and can get new ones every time they crap out, what skin is it off your back? I'm not saying Union's don't work for some people, but I was utterly disappointed by every aspect of my experience with them and will never be buying a paid of Union bindings again.

I'm not interested in your response at all.
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Old 03-01-2013, 11:01 AM   #36 (permalink)
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Originally Posted by airblaster503 View Post
This dude Eastside has made it his lifes goal to shit on every Union thread made. Dude, I saw the pictures of your bindings, no way was that normal wear and tear for 12 days of riding, looks like you were throwing them around out in the parking lot. I have close to 75 days on a set of Forces and they still look almost new. You don't have to be a good rider to fuck up bindings, most of the time it is the opposite.

Instead of trying to slander a company in all the threads made about them try just not going in. Especially since you fail to recognize that most of the complaints people have had are being addressed in next years redesign.

And I am tired of reading about your fucking experience with their customer service, the rep on here told you to contact them directly to work something out so you wouldn't be without bindings for any extended time and you failed to do that and give them a chance. For that alone you have no reason to try and shit on their warranty department, because you didn't actually deal with them beyond 1-2 emails.
lol my life goal...I actually have a real life. This is a FORUM you fucktard..if you don't understand the purpose of it, maybe you don't belong on here. I can say it til I'm blue in the face, take a deep breath, and keep going.
After dealing with the first incompetent asshole on the phone, and never receiving the email (after days of waiting), I am done with the company. You know what happens when I don't get back to people in my line of work ? I lose money,I lose sales, and my reputation suffers. Blow me if you dont like it.

I don't really need to prove anything to you, but I can show you the purchase date of my Unions and can literally show you how many times I rode last year while using them. I broke my collarbone twice last year - If I got more than 12 days I'd be shocked..I have 17 this year, and that's healthy and going multiple times a week. I take very good care of my equipment and certainly don't throw anything around in the parking lot. I paid good money for my gear, and I want it to last. I have a NS Evo from 2011 that is still almost perfect because I baby it. Guess what the Unions were attached to?

I go into the Union threads HOPING that they'll actually use their fucking heads and idk..maybe put some curvature into their toe strap, or idk..maybe instead of using leather for the inside of something that is supposed to have friction, do a small amount of reading and realize that wet leather DOESN'T create friction. Oh, and thats great that they're fixing complaints - the toe cap looks IDENTICAL to me, and so what about evryone stuck with the pieces of shit from years past? Do they get new, free toe caps? I didn't think so.



OH AND FYI, SINCE I POSTED THESE PICTURES, UNION HAS NEVER EVER CONTACTED ME TO DISCUSS THEM.
I'd rather give my money elsewhere. And if you wanna talk about hype, several shop owners I've spoken to say that they only carry Union bindings and Nike boots because of the hype on them..people come in and want them for no explicable reason at all.
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Old 03-01-2013, 11:02 AM   #37 (permalink)
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I have every right to voice my opinion, and as posted earlier, if you dont like it, you can kindly get down on your knees and smd.
Haha and this is why people are scared of our state East告de..

But seriously, do you think its fair to compare the type of "warranty" service you get from Union for a 300 dollar purchase to your business where your dropping 20 grand? Not only are they completely different industries, they couldn't be more financial extremes.

That would be like expecting Timex to give you the same " warranty process" as Rolex. Its just not realistic. Your opinion is your opinion and that's not my argument at all, but perhaps your asking a bit much? I don't think 7 dollars is unreasonable to ask of me to fix my stuff for free. I happened to buy the SL's and after day one of riding them I couldn't be happier, but to each his own.

Granted I had a similar experience about 5 years back with burton boards and still to this day have a bad taste in my mouth from that experience. But its obvious to everyone who rides they make quality stuff. Do they make shit? Definitely not, but I still can't help feeling that they suck since we all base opinions on our own experiences. Its all perspective
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Old 03-01-2013, 11:06 AM   #38 (permalink)
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I want the contact pro's with canted foot beds!!!!!!!! But I have a few buddies that swear by union, so I may give the factory's a go....are the factory's a lot stiffer than the contact pros? Also do the factory's come with the lifetime warranty for the baseplate? If I'm not mistaken the contact pros do not???
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Old 03-01-2013, 11:07 AM   #39 (permalink)
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Haha and this is why people are scared of our state East告de..

But seriously, do you think its fair to compare the type of "warranty" service you get from Union for a 300 dollar purchase to your business where your dropping 20 grand? Not only are they completely different industries, they couldn't be more financial extremes.

That would be like expecting Timex to give you the same " warranty process" as Rolex. Its just not realistic. Your opinion is your opinion and that's not my argument at all, but perhaps your asking a bit much? I don't think 7 dollars is unreasonable to ask of me to fix my stuff for free. I happened to buy the SL's and after day one of riding them I couldn't be happier, but to each his own.

Granted I had a similar experience about 5 years back with burton boards and still to this day have a bad taste in my mouth from that experience. But its obvious to everyone who rides they make quality stuff. Do they make shit? Definitely not, but I still can't help feeling that they suck since we all base opinions on our own experiences. Its all perspective
i do agree it is a different industry and obviously financially quite different, but the concept of customer service is the same no matter what. The customer is always right, customer retention is more important than saving a few bucks on shipping, replacement parts, or the like, and word of mouth can be your best friend or worst enemy. Alot of my business comes by referrals from other people - whether it is for a 50k kitchen or a 200$ vanity..the point is that if you make right on your issues, keep the customer happy, they will return to you and they will bring your friends. I have customers who have purchased literally thousands of dollars of things from me separately over YEARS because we have developed a business relationship.

and yea, maybe its the NJ idgaf attitude, but Ill keep talking til im blue in the face..I couldn't care less who's butt hurts after
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Old 03-01-2013, 11:07 AM   #40 (permalink)
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Yeah its legit. Same deal with the liquid urethane I use for sidewalls.
You actually see this all the time in longboard skate wheels. There is a reason Abec11 has always made wheels like the Grippins with the green thane. Cause if they change the color is messes with the duro and feel.
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