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Old 03-01-2013, 11:12 AM   #41 (permalink)
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second of all, your opinion is fucking worthless.

Soooooooooo, just to clarify.....your entitled to your opinion BUT nobody else can voice theres. Great logic, you must be a real people person.
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Old 03-01-2013, 11:25 AM   #42 (permalink)
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i do agree it is a different industry and obviously financially quite different, but the concept of customer service is the same no matter what. The customer is always right, customer retention is more important than saving a few bucks on shipping, replacement parts, or the like, and word of mouth can be your best friend or worst enemy. Alot of my business comes by referrals from other people - whether it is for a 50k kitchen or a 200$ vanity..the point is that if you make right on your issues, keep the customer happy, they will return to you and they will bring your friends. I have customers who have purchased literally thousands of dollars of things from me separately over YEARS because we have developed a business relationship.

and yea, maybe its the NJ idgaf attitude, but Ill keep talking til im blue in the face..I couldn't care less who's butt hurts after
Haha I have a similar side that comes out when it needs to.

Your absolutely right. As someone who owned a landscaping business for 10 years, the only thing that separates you from the squadron of illegal immigrants that do the work for pennies on the dollar is customer service. In a business where we retained customers with no contract thats all you CAN do.

So guys....His point is valid 100%, because I kind of feel the same way about burton.. I mean who forced him to let the Jersey out!?
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Old 03-01-2013, 11:31 AM   #43 (permalink)
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Soooooooooo, just to clarify.....your entitled to your opinion BUT nobody else can voice theres. Great logic, you must be a real people person.
they can absolutely voice theres..i have NO power to delete ,edit, or stop someone from posting. to me, his opinion is worthless. it doesnt mean he isnt entitled to it, it just means i dont give a shit about it.

and actually, im a great people person. I make friends everywhere I go and retain my customer base by getting to know them on a personal level.

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Haha I have a similar side that comes out when it needs to.

Your absolutely right. As someone who owned a landscaping business for 10 years, the only thing that separates you from the squadron of illegal immigrants that do the work for pennies on the dollar is customer service. In a business where we retained customers with no contract thats all you CAN do.

So guys....His point is valid 100%, because I kind of feel the same way about burton.. I mean who forced him to let the Jersey out!?
haha the problem is that if i was actually able to discuss this with speech instead of typing, more people would see that im not some raving asshole who just wants to complain. having spent years in a similar industry and business (retail/wholesale), ive come to learn that customer service is as valuable, if not more, than the product itself, and also that a defective product will absolutely lose me business unless I do everything I can to rectify it without making it a hassle for the customer.

I have been dealing with many people affect by Hurricane Sandy, trying to help them restore their homes and replace their cabinetry..all at a severe discount for hurricane victimes. I am not making alot of money off of them (in some cases, almost none at all ), but I am building a reputation, and these people will remember who helped them in their time of need.
To that point, I had a woman order a vanity and despite a clearly signed contract, she disputed that it was not what she wanted. Rather than risk lawyers, liens, and most importantly, bad publicity, we took the vanity back ($900) and credited her for it. It's not as if we can return it to the manufacturer. it's called damaged control.

Im actually a really nice guy, I just hate feeling like I wasted my time and money,
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Old 03-01-2013, 11:50 AM   #44 (permalink)
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The reason I started coming here was to answer questions from our customers and help however, and whenever time would allow it. I'm not gonna be jumping into the debate of why people need to check their hardware every day, or defending the brand to somebody who has an axe to grind. Homie had a bad experience. That sucks and I'm sorry.

In regards to team riders:

1. Horgmo can ride anything he wants. He chooses to ride UNION for free (He paid FULL retail for 2 pair earlier this winter). Tune into burton.com today and watch him completely destroy the slope course on his "best bindings I've ever ridden" Force Teams. Maybe Torstein is crazy and doesn't know a good binding from a bad. Haha.

In fact, there are a lot of pros that don't get a dime from us and choose to ride UNION because they are extremely durable and perform how they like. Heard of Eric Jackson?

2. Travis Rice DID ride Cartels before Union. He rode Rossi before Cartels, and Drake before Rossi. We signed him in January of 2012, and he had almost a full year riding the ATLAS before he got on the team. Travis is super picky, and if something wasn't working for him, he wouldn't be riding it (paycheck or not). Same goes for durability - he's never broken anything.

Last summer we spent 10 days focusing on the Factory (and another project that you will someday see). We had a laundry list of potential issues with the line as a whole. "Don't change the toe straps" "If anything, just make them a little smaller". I've asked all our riders about our toe strap style, and they work for everybody. (keep in mind that they all ride 32, Nike, DC, Burton, Deeluxe, and Vans).

3. Joe Sexton spend 5 YEARS on the same pair of DLX. Probably 200 days a year on snow for 5 years. How many boards do you think he went through? How many pairs of boots do you think he had? He would still be riding those bindings if I wouldn't have forced him to update his kit. That's a $129 binding with 1000 days of serious abuse. The reason they lasted that long, is because he doesn't beat the crap out of his ratchets, and he checks his hardware every day.

I could go on, but I won't. Again, sorry Eastside. We've accepted that you don't like Union. Now maybe we can all move on, and not have to go through this every time somebody starts a thread.
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Old 03-01-2013, 11:51 AM   #45 (permalink)
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Old 03-01-2013, 12:04 PM   #46 (permalink)
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Originally Posted by UNION INHOUSE View Post
The reason I started coming here was to answer questions from our customers and help however, and whenever time would allow it. I'm not gonna be jumping into the debate of why people need to check their hardware every day, or defending the brand to somebody who has an axe to grind. Homie had a bad experience. That sucks and I'm sorry.

In regards to team riders:

1. Horgmo can ride anything he wants. He chooses to ride UNION for free (He paid FULL retail for 2 pair earlier this winter). Tune into burton.com today and watch him completely destroy the slope course on his "best bindings I've ever ridden" Force Teams. Maybe Torstein is crazy and doesn't know a good binding from a bad. Haha.

In fact, there are a lot of pros that don't get a dime from us and choose to ride UNION because they are extremely durable and perform how they like. Heard of Eric Jackson?

2. Travis Rice DID ride Cartels before Union. He rode Rossi before Cartels, and Drake before Rossi. We signed him in January of 2012, and he had almost a full year riding the ATLAS before he got on the team. Travis is super picky, and if something wasn't working for him, he wouldn't be riding it (paycheck or not). Same goes for durability - he's never broken anything.

Last summer we spent 10 days focusing on the Factory (and another project that you will someday see). We had a laundry list of potential issues with the line as a whole. "Don't change the toe straps" "If anything, just make them a little smaller". I've asked all our riders about our toe strap style, and they work for everybody. (keep in mind that they all ride 32, Nike, DC, Burton, Deeluxe, and Vans).

3. Joe Sexton spend 5 YEARS on the same pair of DLX. Probably 200 days a year on snow for 5 years. How many boards do you think he went through? How many pairs of boots do you think he had? He would still be riding those bindings if I wouldn't have forced him to update his kit. That's a $129 binding with 1000 days of serious abuse. The reason they lasted that long, is because he doesn't beat the crap out of his ratchets, and he checks his hardware every day.

I could go on, but I won't. Again, sorry Eastside. We've accepted that you don't like Union. Now maybe we can all move on, and not have to go through this every time somebody starts a thread.
I appreciate your comments. My only comment is that I can appreciate that Joe Sexton but 1000 days on his DLX's... but I can also tell you that I'm not a liar, I'm not looking for handouts, I spend my own money that I work for, and that was the quality of my bindings after 1/100th of the time Joe spent on his. I hardly ever jib, I rest my board on my foot on the lift, and the deck that I ride was new the same day as the Unions..it is nearly mint and because I love it so much, it has been well taken care of off the slopes.
I appreciate that you joined this forum, and that you are here to help customers. Burton and a few other companies have done so as well. I won't be posting anymore about my bad experience in every Union thread, but I truly hope that other people who purchase these bindings have a better experience than I did. and FWIW, i did try every adjustment, every different style of toe strap that Union supplied my local shops,etc, and it just didnt help..and that was with Burton Ozone boots, Salomon Faction boots, and Vans Revere boots.
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Old 03-01-2013, 12:18 PM   #47 (permalink)
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Don't pretend you don't love it.
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Old 03-01-2013, 01:02 PM   #48 (permalink)
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Don't pretend you don't love it.
I do!!! lol
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Old 03-01-2013, 02:18 PM   #49 (permalink)
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if it wasnt for interweb drama what would you do all day at work?
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Old 03-01-2013, 02:58 PM   #50 (permalink)
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Originally Posted by UNION INHOUSE View Post
The reason I started coming here was to answer questions from our customers and help however, and whenever time would allow it. I'm not gonna be jumping into the debate of why people need to check their hardware every day, or defending the brand to somebody who has an axe to grind. Homie had a bad experience. That sucks and I'm sorry.

In regards to team riders:

1. Horgmo can ride anything he wants. He chooses to ride UNION for free (He paid FULL retail for 2 pair earlier this winter). Tune into burton.com today and watch him completely destroy the slope course on his "best bindings I've ever ridden" Force Teams. Maybe Torstein is crazy and doesn't know a good binding from a bad. Haha.

In fact, there are a lot of pros that don't get a dime from us and choose to ride UNION because they are extremely durable and perform how they like. Heard of Eric Jackson?

2. Travis Rice DID ride Cartels before Union. He rode Rossi before Cartels, and Drake before Rossi. We signed him in January of 2012, and he had almost a full year riding the ATLAS before he got on the team. Travis is super picky, and if something wasn't working for him, he wouldn't be riding it (paycheck or not). Same goes for durability - he's never broken anything.

Last summer we spent 10 days focusing on the Factory (and another project that you will someday see). We had a laundry list of potential issues with the line as a whole. "Don't change the toe straps" "If anything, just make them a little smaller". I've asked all our riders about our toe strap style, and they work for everybody. (keep in mind that they all ride 32, Nike, DC, Burton, Deeluxe, and Vans).

3. Joe Sexton spend 5 YEARS on the same pair of DLX. Probably 200 days a year on snow for 5 years. How many boards do you think he went through? How many pairs of boots do you think he had? He would still be riding those bindings if I wouldn't have forced him to update his kit. That's a $129 binding with 1000 days of serious abuse. The reason they lasted that long, is because he doesn't beat the crap out of his ratchets, and he checks his hardware every day.

I could go on, but I won't. Again, sorry Eastside. We've accepted that you don't like Union. Now maybe we can all move on, and not have to go through this every time somebody starts a thread.
I can definitely respect a response like that. No ripping or anything. Good shit.

What is the stiffness on the Factories? My knees have become an issue this year as well. Wondering how damp the base is (anything similar to K2 Harshmellow)
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