Broken Burton Mission Hiback - Snowboarding Forum

jdthai · 03-11-2013, 07:02 PM

I busted up one of my Hibacks today.
It got caught under the chair when I was loading.
It's weird that the middle piece just broke out. I managed to ride the rest of the day with a less-stiff rear leg.
I've heard about this happening, but it could never happen to me...

I sent an email to Burton, hoping for a cheap replacement...
Anyone have great ideas or similar experience?
See pics for reference...

ETM · 03-11-2013, 07:58 PM

happens all the time if you dont fold it down. I unstrap and kick mine down as a habbit.

jdthai · 03-11-2013, 08:21 PM

Quote:

Originally Posted by ETM

happens all the time if you dont fold it down. I unstrap and kick mine down as a habbit.

I always did on my old ones, but these have clips that keep the highback up.
I'm hoping I can get them on the cheap thru Burton

ETM · 03-11-2013, 08:54 PM

Burton will hook you up theres no doubt about that, they have the best sevrice going around especially when it comes to binding parts

jdthai · 03-12-2013, 02:25 PM

How long does it usually take for Burton to get back to people?

East§ide · 03-12-2013, 02:43 PM

i had my highbacks get caught a few times under the chair too and now out of habit i always put them down..havent broken a high back, but have had my ankles tweaked in weird directions cause of it. im sure burton will hook you up.

atr3yu · 03-12-2013, 02:57 PM

Quote:

Originally Posted by jdthai

How long does it usually take for Burton to get back to people?

Phone them. I bet they get thousands of email a day.

jdthai · 03-13-2013, 01:26 PM

Just got an email reply from Burton and I gave them a call.
My bindings are super old ~ 2006 so they don't have parts, but they are sending me a Freestyle Hiback free of charge, which will be compatible.
That's pretty amazing customer service!

Sick-Pow · 03-13-2013, 08:28 PM

^^^^Burton rules.

2006? badass.

jdthai · 03-18-2013, 04:03 PM

Just received my package from Burton.
Nice new hiback, 3 business days, no charge.
Thanks Burton!

03-11-2013, 07:02 PM	#1 (permalink)
jdthai Member Join Date: Feb 2012 Location: Toronto Posts: 52	Broken Burton Mission Hiback I busted up one of my Hibacks today. It got caught under the chair when I was loading. It's weird that the middle piece just broke out. I managed to ride the rest of the day with a less-stiff rear leg. I've heard about this happening, but it could never happen to me... I sent an email to Burton, hoping for a cheap replacement... Anyone have great ideas or similar experience? See pics for reference... Last edited by jdthai; 03-11-2013 at 07:06 PM.

03-11-2013, 07:58 PM	#2 (permalink)
ETM Veteran Member Join Date: Aug 2009 Location: Hokkaido in my mind Posts: 1,358	happens all the time if you dont fold it down. I unstrap and kick mine down as a habbit. __________________

03-11-2013, 08:54 PM	#4 (permalink)
ETM Veteran Member Join Date: Aug 2009 Location: Hokkaido in my mind Posts: 1,358	Burton will hook you up theres no doubt about that, they have the best sevrice going around especially when it comes to binding parts __________________

03-12-2013, 02:43 PM	#6 (permalink)
East§ide Veteran Member Join Date: Mar 2011 Posts: 807 Blog Entries: 1	i had my highbacks get caught a few times under the chair too and now out of habit i always put them down..havent broken a high back, but have had my ankles tweaked in weird directions cause of it. im sure burton will hook you up. __________________ Never Summer Evo 153/Restricted ReFlex Cartel Gnu Danny Kass 156 BTX

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

03-12-2013, 02:25 PM	#5 (permalink)
jdthai Member Join Date: Feb 2012 Location: Toronto Posts: 52	How long does it usually take for Burton to get back to people?

03-13-2013, 01:26 PM	#8 (permalink)
jdthai Member Join Date: Feb 2012 Location: Toronto Posts: 52	Just got an email reply from Burton and I gave them a call. My bindings are super old ~ 2006 so they don't have parts, but they are sending me a Freestyle Hiback free of charge, which will be compatible. That's pretty amazing customer service!

03-13-2013, 08:28 PM	#9 (permalink)
Sick-Pow Veteran Member Join Date: May 2008 Posts: 1,229	^^^^Burton rules. 2006? badass.

03-18-2013, 04:03 PM	#10 (permalink)
jdthai Member Join Date: Feb 2012 Location: Toronto Posts: 52	Just received my package from Burton. Nice new hiback, 3 business days, no charge. Thanks Burton!