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Old 03-11-2013, 07:02 PM   #1 (permalink)
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Default Broken Burton Mission Hiback

I busted up one of my Hibacks today.
It got caught under the chair when I was loading.
It's weird that the middle piece just broke out. I managed to ride the rest of the day with a less-stiff rear leg.
I've heard about this happening, but it could never happen to me...
I sent an email to Burton, hoping for a cheap replacement...
Anyone have great ideas or similar experience?
See pics for reference...



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Old 03-11-2013, 07:58 PM   #2 (permalink)
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happens all the time if you dont fold it down. I unstrap and kick mine down as a habbit.
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Old 03-11-2013, 08:21 PM   #3 (permalink)
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Quote:
Originally Posted by ETM View Post
happens all the time if you dont fold it down. I unstrap and kick mine down as a habbit.
I always did on my old ones, but these have clips that keep the highback up.
I'm hoping I can get them on the cheap thru Burton
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Old 03-11-2013, 08:54 PM   #4 (permalink)
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Burton will hook you up theres no doubt about that, they have the best sevrice going around especially when it comes to binding parts
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Old 03-12-2013, 02:25 PM   #5 (permalink)
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How long does it usually take for Burton to get back to people?
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Old 03-12-2013, 02:43 PM   #6 (permalink)
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i had my highbacks get caught a few times under the chair too and now out of habit i always put them down..havent broken a high back, but have had my ankles tweaked in weird directions cause of it. im sure burton will hook you up.
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Old 03-12-2013, 02:57 PM   #7 (permalink)
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Default Re: Broken Burton Mission Hiback

Quote:
Originally Posted by jdthai View Post
How long does it usually take for Burton to get back to people?
Phone them. I bet they get thousands of email a day.
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Old 03-13-2013, 01:26 PM   #8 (permalink)
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Just got an email reply from Burton and I gave them a call.
My bindings are super old ~ 2006 so they don't have parts, but they are sending me a Freestyle Hiback free of charge, which will be compatible.
That's pretty amazing customer service!
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Old 03-13-2013, 08:28 PM   #9 (permalink)
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^^^^Burton rules.

2006? badass.
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Old 03-18-2013, 04:03 PM   #10 (permalink)
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Just received my package from Burton.
Nice new hiback, 3 business days, no charge.
Thanks Burton!
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