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post #61 of 66 (permalink) Old 05-29-2013, 09:36 PM
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The 11/12 footbeds wont work with 12/13 ones and they sent me the wrong ones and then said too bad
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post #62 of 66 (permalink) Old 05-30-2013, 06:06 AM
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Just gently remind them, that there is certainly a design issue, and with all the bad press these days hurting companies, would it not be a more sensible option to replace the whole unit with the redesigned 2012/13 model as there was clearly design faults with the 2011/12 model which you could easily prove down to the amount of people using forums that have had parts replaced...

Ask nicely and tell them that you will have no problem with posting on all the forums asking for more details from other users to use on court in necessary...

You have nothing to lose right about now as they are not going to replace anyway...
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post #63 of 66 (permalink) Old 05-30-2013, 07:47 AM
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Meh, they wont give me heel pads to match the incorrect footbeds they gave me, I doubt they are going to give me a new pair of bindings.

I have been more than nice throughout the whole ordeal and have just been told NO MORE.
Unless my good friend BurtonBindings wants to step up and sort me out it looks like my diodes will be heading to the scrap heap sooner rather than later.

Last edited by ETM; 05-30-2013 at 07:52 AM.
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post #64 of 66 (permalink) Old 05-30-2013, 10:00 AM
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Old fashioned post, addressed to the CEO, you might just be surprised...

No company likes bad feedback, especially with a product they clearly know is defective from a design standpoint or they wouldn't be giving away so many parts.

Just explain the bad taste it has left in your mouth and that you want HIM to do the right thing and correct this for you...

You have nothing to lose right now apart from the cost of a stamp...!!!

But i would be firm with them at the same time, that you know of numerous people that have had the same problem, that you would be willing to consider court action as a last resort against them, and that clearly in this economy, and with snowboarding as a business not exactly in good standing and loss of customer revenue, you would think that they would be looking to keep customers happy with a defective product...!

I would even point them in the direction of the post here, so they can see for themselves the bad publicity this is already causing them...

I would not stand for it, but then we have credit card protection over here in Europe that doesn't allow this... If it is clearly a defective product, and not fit for purpose then you call the credit card and they deal with it.
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post #65 of 66 (permalink) Old 05-30-2013, 10:22 AM
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I would just go buy a set of Unions and call it a day....

I'm actually quite surprised as the Burton CS has been really good and responsive with all my dealings with them.
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post #66 of 66 (permalink) Old 05-30-2013, 10:52 AM
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Quote:
Originally Posted by ekb18c View Post
I would just go buy a set of Unions and call it a day....

I'm actually quite surprised as the Burton CS has been really good and responsive with all my dealings with them.
You shouldn't have to have many dealings with them, that is the point, and when they badly design a product that keeps breaking, they need to address that.

Just sayin'
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