if you're dealing with the shop you got them from and not the company directly then i guess i understand... did Now tell you to go back to the shop? i usually take to the company themselves..
"Take the bindings in to the authorized NOW dealer where they were purchased. Be sure to bring your proof of purchase! You cannot get a warranty replacement without a receipt. Bindings bought secondhand or from a shop that is not an authorized dealer are NOT warrantable!
If you bought your bindings online or are far from the original shop of purchase, submit a warranty request through our online form."
hey thanks for the link, and i havent heard anything about durability issues with them.. is that a problem typically?
Yes, it is a known issue. I don't crank (down the straps) on my Now IPO like others do; so I did not have the problem. But the plastic ladders are pretty soft.
But I do crank them down on my Rome and Ride bindings.
I have not seen them, but I've been told by friends that the straps and ladders were completely upgraded for this years model. If this is an issue, don't buy last year's model online (new or used on Amazon, eBay or Craigslist) to save some money.
If your more park and jib oriented. Check out the Salomon Hologram. The comfort and tweekablity is insane. They feel so free like your not even in bindings compared to solid base bindings but also have really good heel toe response.