I tried emailimg there customer services in the US but never heard anything back. This seems to be standard practice as i emailed the europen and UK setup for vans/protec and never heard from them either. Im afraid if i phone Cans in the US they will say the same as here, and that is i have to go via a shop that deals in protec gear. So ideally im looking for a shop to help. Hope this makes sense. I know this all sounds a bit f**ked up but this is the situation im in unfortunately.