Is this covered by my 1 year warranty? - Snowboarding Forum

lcstriker07 · 01-03-2009, 10:00 AM

Just curious as to what exactly the 1 year warranty covers. Is this a laminate problem? If you can't tell it's a Burton Deuce 155 I've had it for maybe 2 months and it's really only had about 7 days on the mtn. I wax everytime I go out and I've done my best to take are of it(first board). Should this be something I'm concerned about? I doubt there's any way I can fix it, but is there a way to avoid furthering the damage done?

lcstriker07 · 01-03-2009, 10:04 AM

here are some more photos, sorry they're so big I don't know how to shrink them.

HouseMuzik · 01-03-2009, 10:35 AM

not a warranty expert, but that looks like a warranty issue to me. The board doesn't look beat up at all.. so that would be hard for them to argue that you caused the problem.

Vlaze · 01-03-2009, 10:38 AM

I have no idea what I'm looking at on the top of the board, to me it looks like graphics (the white portion). I think you're going to need to describe it better since those pics do no justice.

sedition · 01-03-2009, 11:27 AM

(1) Can you post some better pics? Those really aren't very helpful.

(2) You can host and resize pics at this site. Please don't post anything over 640X480 for web forums. It makes the threads get all kooky sized.

(3) They best way to find out what your warranty covers is to read it. As a basic rule, if damage to your board resulted from a product defect, then it should be covered under warranty. However, if you have done something to cause blunt trauma or damage to te board, then it will not be covered under the warranty.

Extremo · 01-03-2009, 12:25 PM

Def not covered.

I sent in my board for the same thing a few seasons ago and they said it was considered the result from impact that they didn't cover. They did epoxy it though, which made it look better but after a few days of riding the epoxy came apart. Try anyways but at best you'll probably just be a few weeks without your board and get it back with something your shop could have done in a day.

lcstriker07 · 01-03-2009, 12:51 PM

Pics are prolly as good as they're gonna get. Had to use my camera phone as I elected to ask for pants and jacket instead of a digital camera this year... Couldn't tell you if it happened upon impact but it did occur while i was riding so I guess I answered my own question. Kinda sucks but I definitely knew my board would take a beating. Thanks for the input fellas.

Incogneato · 01-04-2009, 10:35 AM

no one can tell you if they will warranty it but them, its on a case by case basis. if its a crack in the topsheet and there are no signs of impact damage (hit a rock or something) it will probably be covered. call rider services and talk to them.

01-03-2009, 11:27 AM	#5 (permalink)
sedition -LIFETIME MEMBER- Join Date: Feb 2007 Location: Boston, MA Posts: 2,744	(1) Can you post some better pics? Those really aren't very helpful. (2) You can host and resize pics at this site. Please don't post anything over 640X480 for web forums. It makes the threads get all kooky sized. (3) They best way to find out what your warranty covers is to read it. As a basic rule, if damage to your board resulted from a product defect, then it should be covered under warranty. However, if you have done something to cause blunt trauma or damage to te board, then it will not be covered under the warranty. __________________ "Nancy Ninja Nabs Nefarious Nymph. Pays Price Per Pissed Pants!" -Flick "Up, up, my people, let smoke and flame be our sign!" -The White Rose Society

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01-03-2009, 10:35 AM	#3 (permalink)
HouseMuzik -LIFETIME MEMBER- Join Date: Dec 2008 Location: Reading, PA Posts: 464	not a warranty expert, but that looks like a warranty issue to me. The board doesn't look beat up at all.. so that would be hard for them to argue that you caused the problem.

01-03-2009, 10:38 AM	#4 (permalink)
Vlaze Veteran Member Join Date: Nov 2008 Location: Varies Posts: 1,173	I have no idea what I'm looking at on the top of the board, to me it looks like graphics (the white portion). I think you're going to need to describe it better since those pics do no justice.

01-03-2009, 12:25 PM	#6 (permalink)
Extremo -LIFETIME MEMBER- Join Date: Nov 2008 Location: NH Posts: 3,112	Def not covered. I sent in my board for the same thing a few seasons ago and they said it was considered the result from impact that they didn't cover. They did epoxy it though, which made it look better but after a few days of riding the epoxy came apart. Try anyways but at best you'll probably just be a few weeks without your board and get it back with something your shop could have done in a day.

01-03-2009, 12:51 PM	#7 (permalink)
lcstriker07 Senior Member Join Date: Oct 2008 Location: Knoxville, TN Posts: 107	Pics are prolly as good as they're gonna get. Had to use my camera phone as I elected to ask for pants and jacket instead of a digital camera this year... Couldn't tell you if it happened upon impact but it did occur while i was riding so I guess I answered my own question. Kinda sucks but I definitely knew my board would take a beating. Thanks for the input fellas.

01-04-2009, 10:35 AM	#8 (permalink)
Incogneato Senior Member Join Date: Nov 2007 Posts: 352	no one can tell you if they will warranty it but them, its on a case by case basis. if its a crack in the topsheet and there are no signs of impact damage (hit a rock or something) it will probably be covered. call rider services and talk to them.