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post #1 of 13 (permalink) Old 01-04-2009, 01:08 PM
EaglesWing
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purchase warning

With the economy like it is today, everyone is looking for the best possible deal they can get on decks, bindings, boots, etc. This is just a friendly warning. Be careful of anything that says "2nd" or "blem". We recently purchased a board that was listed as a new "2nd" with "minor surface nicks and scratches." ("2nd" usually means the top sheet graphics are messed up somehow, or the base ended up solid instead of having the correct graphic, minor issues that have nothing to do with the board structure or ride). In this case, when the board arrived we discovered that its problems were much greater. The base had been cut too small at one point near the nose and glue had been applied to fill the gap and hold things together. This would not have been a problem, as it was beyond the contact points, if the repair had held together. However, after two days of riding the repair began to come apart. The company offered to exchange the board, but only if we paid the return shipping, the shipping on the new board, plus a restocking fee. All told, this came to nearly as much as we had paid for the first board, hardly an exchange. We were simply buying another board at a slightly discounted price, plus giving them back the other one which they would have resold to someone else. Since they misrepresented the extent of the board's problems, we believed this should all have been at their expense and were not willing to bear the cost ourselves. They ended up discounting the price by refunding $20 on our original purchase price, but the board is now a "repair daily" deal - after every ride the repair must be re-glued to keep the base from completely separating.

I have seen a lot of people talking in forums about how boards marked as "2nds" just have cosmetic issues. We found out the hard way that this is not always the case. So, the lesson is - do not buy a "2nd" or "blem" board unless you actually see it first. You never know what they may be hiding in their descriptions and pictures. (There was no picture of the base with this board!) Used boards are sometimes a better buy as the sellers are often more forthcoming with information about the condition of the board. Word to the wise - buyer beware!

EaglesWing
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post #2 of 13 (permalink) Old 01-04-2009, 01:17 PM
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Mind telling us what piece of shit company you dealt with?
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post #3 of 13 (permalink) Old 01-04-2009, 06:04 PM
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That's total BS. Seconds should still have warranty. What make of board is it? The flaws should not be anything more than cosmetic, and if they are structural, it's warranty as far as I am concerned!
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post #4 of 13 (permalink) Old 01-04-2009, 06:44 PM
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Mind telling us what piece of shit company you dealt with?
I'd be interested as well.
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post #5 of 13 (permalink) Old 01-04-2009, 07:06 PM
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yea def tell us the haps with this company
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post #6 of 13 (permalink) Old 01-05-2009, 04:09 PM
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burton i would say

"Beer is proof that God loves us and want us to be happy".
Benjamin Franklin
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post #7 of 13 (permalink) Old 01-05-2009, 04:25 PM
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burton i would say
I'm more curious as to who the retailer was so I can avoid them like the plague.
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post #8 of 13 (permalink) Old 01-05-2009, 04:33 PM
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yeah let us now so we can go burn the shop down and castrate the children
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post #9 of 13 (permalink) Old 01-05-2009, 04:59 PM
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i have seen them all do it
cept for the specialty shops

"Beer is proof that God loves us and want us to be happy".
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post #10 of 13 (permalink) Old 01-05-2009, 09:51 PM
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I haven't seen any other companies other then burton sell seconds but I have a burton custom second that when it came and still can't find out why it is a second nothing at all is wrong even with the graphic. What you said about your board basically falling apart is really bizzare I have ridden mine four times on prob the harshest conditions (I live on the ice coast) and it's holding up great
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