Evogear.com customer service is lacking big time, - Snowboarding Forum - Snowboard Enthusiast Forums
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Old 01-29-2009, 06:25 PM   #1 (permalink)
bigj06040
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Default Evogear.com customer service is lacking big time,

I ordered some vans contra boots for an incredible price over ago week and got them in on Saturday. Tried them on and the left foot felt like something was digging into me. So i pull out the liner and see that it is not stitched right and hard rubber is sticking out. Call up evogear and they refer me to someone named Dan who takes care of warranties. He tells me it should be handled by wednesday as he will call up vans and try to get me a new liner. Obviously its now thursday and no call from Dan with an update. So i call an ask for him today and the guy who answers says dan can't talk right now but he will email you by the end of the day. Still have not received that email so i emailed him an no response.

Its going on two weeks without boots I can use and I won't be suprised if it takes till next week till this gets resolved. which absolutely sucks in the middle of the season

My advice is not to order from evo as a true test of how a company is, is how they resolve things when an order goes bad. And i know its not there fault that the liner is defective but they still should back up there products in a reasonable amount of time.

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Old 01-29-2009, 06:27 PM   #2 (permalink)
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Didnt someone post on here a few weeks ago that they bought goggles and they came all scratched to shit from Evogear?
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Old 01-29-2009, 06:49 PM   #3 (permalink)
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IMO, evogear is just another small fish in a BIG pond.

I've had a couple of personal issues with their CS dept, but am not going to come here and bash them. They're on the right track with their ideas of customer service, but their execution IS lacking, big time. And until someone there figures out that there's more to it than 'attracting' business, I won't be supporting them as a company.

Good luck with your claim.
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Old 01-29-2009, 11:20 PM   #4 (permalink)
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hmm i think i may order my stuff from other sites... i just ordered from REI and they have some awesome service plus they warranty everything they sell for some crazy amt of time for like $10 ill have to look into it.
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Old 01-29-2009, 11:28 PM   #5 (permalink)
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strange. I've had nothing but good things come from EVO. I live in NJ and the shipping was incredibly fast. Plus the pricing on my goggles were insane ($55 for oakley A frames with vr28 lenses). And did you guys know they can match any competitor's price and beat it by 5%? There was one thing I did notice though. In their site, they claim they open at 7am PST but I didn't get an answer from them. But other than that I can't complain as of yet.
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Old 01-29-2009, 11:31 PM   #6 (permalink)
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keep in mind that evo isn't some big company with multiple locations like REI or a massive product-pusher like backcountry
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Old 01-30-2009, 02:11 AM   #7 (permalink)
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Evo is my favorite local boardshop. Their online operations are completely separate though, with a completely separate inventory kept at their warehouse/dc. I've only had good experiences with them at the store, so I can't really speak for their web sales.
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Old 01-30-2009, 02:13 AM   #8 (permalink)
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i haven't had any issues, but i get all my stuff shipped to the store which takes a day and I pick it up. People there are nice enough, and it is just a relatively small storefront plus the warehouse where the online stuff is shipped from
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Old 01-30-2009, 09:22 AM   #9 (permalink)
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What's the cardinal rule with buying boots? Try before you buy, I'm glad you're having issues maybe next time you'll actually go down to your local store and buy it in person with someone that can talk to you. Fucking internet stores.
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Old 01-30-2009, 11:37 AM   #10 (permalink)
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Quote:
Originally Posted by BurtonAvenger View Post
What's the cardinal rule with buying boots? Try before you buy, I'm glad you're having issues maybe next time you'll actually go down to your local store and buy it in person with someone that can talk to you. Fucking internet stores.
Im with him!!! support local dealers for stuff like that

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