A lot of people recommend this site. I've always gotten my products quickly, and in one piece... but they haven't always been the products I've ordered. I've called them up, and sorted things out quickly and easily, but the original shipment should have my stuff in it!
4 out of 5 stars
Gotta say, while 4 out of 5 ain't bad, it still hurts. What honestly hurts more, though, is reading straight through 25 pages of this thread, and not seeing another mention of us.
Gonna have to throw it out there and say: "send me a PM and lemme know why!"
After being with Eternal for 12 years, I will admit I have had little to no interaction with any other online shop. I can't comment on how they work, their customer service, etc. What I can comment on is that we've been online since 1998, and we've been in Sparks, Nevada, just over the hill from all the Tahoe resorts since 1997 for one reason - we are a rider-owned and operated boardshop. We're not an online sports store, not a conglomeration, don't operate multiple sites, we're a small-town snowboard shop with a big warehouse full of gear.
Sure, we make mistakes like shipping the wrong items occasionally, who doesn't. Unfortunately, one of those mistakes was obviously sent to the reviewer. The truth is, it happens. So far this year, one of our shipping guys hasn't yet figured out the difference between the Capita Hoororscope FK and Capita Ultrafear FK. Bunch of errors on that one. He's working through that, and he's on a Lib Tech Skate Banana so my theory is he's trying to bring down his board's top competition this year.
Anyway, I took over THE web dude position last October. THE web dude. I hope you can understand that I am running the online show for Eternal, while most of our competitors have a staff to handle the job. What's that saying about us? Well, that we're small, I guess. Nonetheless, there's not a person that works at the warehouse store or our new little brick-and-mortar-only store that doesn't have a stable of snowboards, and doesn't start fighting Monday morning to get a place in line for our local mountain shop passes the following weekend. We all ride, it is a requirement for employment at the shop. We also don't carry a thing we don't want ourselves. Every staff member hits the demos, riding as much of next year's decks, bindings, and boots as possible, and all relate our experience back to our buyer.
So, what's it gonna take to get my company on your minds more? Let me know. Seriously.
Long-ass post over. If you read it all, thanks.