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Cannot contact Salomon regarding fake board

4K views 14 replies 10 participants last post by  kosmoz 
#1 ·
I purchased a Salomon Surface board while in Japan in February and have looked online to find the same board online however all online images of the board have a completely different graphic.

I have checked all of salomons websites and have found no easy way to get in contact with them. I sent an facebook message with photos of the board to their salomon snowboard facebook page and noone has replied (over 3 weeks)

Does anyone know of any other way to get in contact with Salomon regarding this potentially fake board?
 
#9 · (Edited)
I have checked all of salomons websites and have found no easy way to get in contact with them. I sent an facebook message with photos of the board to their salomon snowboard facebook page and noone has replied (over 3 weeks)
Contact info can be found on their homepage in the terms:
European customer contact form: Kontakt - Salomon

Or US tel contact:
15. Contact details
Salomon customer service will assist you with any questions. You can contact us by phone 1.888.207.6249 Monday through Friday 7am to 7pm.
 
#10 ·
Guessing it might look like one of these?
【楽天市場】SALOMON SURFACE の検索結果 - 板 スノーボード ウインタースポーツ(新着順 ウィンドウショッピング 在庫あり):通販・インターネットショッピング
Even if it isnt on that page, as well as being quite likely a Japan-specific model/design, it might also have been overstock from a rental market design. Especially if you bought it cheap from London Sports like i mentioned to you in your last thread.
 
#12 ·
Most likely it isnt fake. As some of the others said here - there isnt enough money in making a copy of a relatively unknown board (let alone to make a different colourscheme). I would say snowboard manufacturers love Japan since the RRP for SB gear is so high here. Wouldnt put it past them to create a special colorway for them.
 
#13 ·
Is it this one? (Sorry if it's the same one as you posted, I'm a bit colorblind). Could you actually post a picture of your actual board? I'm sure I could find it online.
http://m.chiebukuro.yahoo.co.jp/detail/image.php;_ylt=A2RAEFe9dsBTXmgAixOnePl7?qid=10119899050

Being bought in Japan, I highly doubt it's fake, and there are so many "Japan only" products here in Japan, I suspect it's one of them and will rarely come up in search engines in English, rather in Japanese [emoji106]
 
#14 ·
Is it this one? (Sorry if it's the same one as you posted, I'm a bit colorblind). Could you actually post a picture of your actual board? I'm sure I could find it online.
サロモンのサーフェスを探しています - Yahoo!知恵袋

Being bought in Japan, I highly doubt it's fake, and there are so many "Japan only" products here in Japan, I suspect it's one of them and will rarely come up in search engines in English, rather in Japanese [emoji106]
That's the board however with a different colour scheme
 
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