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Old 07-09-2014, 08:36 PM   #1 (permalink)
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Default Cannot contact Salomon regarding fake board

I purchased a Salomon Surface board while in Japan in February and have looked online to find the same board online however all online images of the board have a completely different graphic.

I have checked all of salomons websites and have found no easy way to get in contact with them. I sent an facebook message with photos of the board to their salomon snowboard facebook page and noone has replied (over 3 weeks)

Does anyone know of any other way to get in contact with Salomon regarding this potentially fake board?
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Old 07-09-2014, 08:40 PM   #2 (permalink)
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Originally Posted by skating101 View Post
I purchased a Salomon Surface board while in Japan in February and have looked online to find the same board online however all online images of the board have a completely different graphic.

I have checked all of salomons websites and have found no easy way to get in contact with them. I sent an facebook message with photos of the board to their salomon snowboard facebook page and noone has replied (over 3 weeks)

Does anyone know of any other way to get in contact with Salomon regarding this potentially fake board?
Its probably just a past year of the board don't sweat it
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Old 07-09-2014, 08:54 PM   #3 (permalink)
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Its probably just a past year of the board don't sweat it
But there is no photos ANYWHERE of this board, you are probably right I just wanted to get Salomon to confirm
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Old 07-09-2014, 09:13 PM   #4 (permalink)
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It's a Japanese region specific board and an old model.
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Old 07-09-2014, 09:16 PM   #5 (permalink)
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Originally Posted by skating101 View Post
But there is no photos ANYWHERE of this board, you are probably right I just wanted to get Salomon to confirm
There is no money in faking an obscure salomon board. It's probably just a specialized board with some custom graphics. I've heard it's hard to get through to salomon. Go to a shop and see if you can get a reps number.
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Old 07-09-2014, 09:50 PM   #6 (permalink)
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Thanks for the replies guys

Yeah you are probably right, ill try and visit a salomon shop to get a reps number

but for the record it doesnt look anything like

http://www.ebay.com/itm/Salomon-SURF...#ht_5635wt_980
or
http://www.snowboards.com/Salomon-Su...efault,pd.html
or
http://www.edgeriders.com/salomon-su...oard-shop.html

Last edited by skating101; 07-09-2014 at 10:09 PM.
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Old 07-09-2014, 11:05 PM   #7 (permalink)
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Sometimes manufacturers change the design after a small run because they aren't happy with it.
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Old 07-09-2014, 11:30 PM   #8 (permalink)
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Quote:
Originally Posted by skating101 View Post
I purchased a Salomon Surface board while in Japan in February and have looked online to find the same board online however all online images of the board have a completely different graphic.

I have checked all of salomons websites and have found no easy way to get in contact with them. I sent an facebook message with photos of the board to their salomon snowboard facebook page and noone has replied (over 3 weeks)

Does anyone know of any other way to get in contact with Salomon regarding this potentially fake board?
Most larger companies produce japan specific decks that are usually softer, shorter and have a smaller ww for Asian riders .
That's probably what it is.
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Old 07-10-2014, 12:50 AM   #9 (permalink)
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Quote:
Originally Posted by skating101 View Post
I have checked all of salomons websites and have found no easy way to get in contact with them. I sent an facebook message with photos of the board to their salomon snowboard facebook page and noone has replied (over 3 weeks)
Contact info can be found on their homepage in the terms:
European customer contact form: Kontakt - Salomon

Or US tel contact:
Quote:
15. Contact details
Salomon customer service will assist you with any questions. You can contact us by phone 1.888.207.6249 Monday through Friday 7am to 7pm.
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Last edited by neni; 07-10-2014 at 12:58 AM.
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Old 07-10-2014, 01:29 AM   #10 (permalink)
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Guessing it might look like one of these?
【楽天市å*´ã€‘SALOMON SURFACE の検索結果 - 板 スノーボード ウインタースポーツ(新着é*† ウィンドウショッピング 在庫あり):通販・インターネットシ㠃§ãƒƒãƒ”ング
Even if it isnt on that page, as well as being quite likely a Japan-specific model/design, it might also have been overstock from a rental market design. Especially if you bought it cheap from London Sports like i mentioned to you in your last thread.
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