I had the same issue. Union Binding Co. are brutal at customer support. I sent 5 emails after losing a toe strap at shredbo (dead horse gap), just to get a new one as their size strap is a bit particular. I never-ever received a response. In the end, after months of mincing around I managed to go into a shop in Sydney and speak to a guy there who hooked me up with their distributoir in Melbourne. They sent me a new strap at my expense... 40 bucks. Unimpressed with Union. They can eat it. Maybe get in contact with Inski in Sydney for further info. The guy at Inski was a massive help and so was the guy in Melb, but still - these bindings (Cadet DLX) were bought brand new in the uk, 2008 and some kind of recognition of the issue would have been reasonable. I have heard of this happening to a few other people as well... so to all of you whom want to purchase Union Bindings, be warned.