This is a late reply, but I work for this company. Snowboards.net used to be snowboardfusion.com. We are a part of Summit Sports Inc. Skis.com is owned by us as well. I work at the headquarters (we have several shops throughout Michigan including Don Thomas) and I can attest that we have excellent customer service. I won't make a bogus claim like we have the absolute best pricing, but we are very competitive in pricing. I have seen, first-hand, customers become loyal based on the customer service alone. So try us out and show us some love.