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Old 09-08-2009, 12:46 PM   #1 (permalink)
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Default Good customer service

Just wanted to give props to a couple companies that did me solid recently.

686: I bought a pair of Mannual pants late last season on a trip. Realized later that 1 thigh vent wouldn't unzip. Just got around to sending them in last week, and got an email back the same day they received them that they're going to send me a new pair of 09/10 Mannual Militant pants in the same color, which have slightly better water proofing than my previous pair. I also asked them what they were going to do with the old pants, as I was hoping to get them back as a spare pair since I'd only worn them a couple times. Dude said when they get clean/newish returns like mine, they end up donating them to Coats For Kids, or the like. Good on 'em.

Rome: I bought a set of 09/10 Targas from one of their regional riders, who said he never used them. Unfortunately he didn't have the stiff C-flex inserts. I wrote to Rome to see how I could pick up a set, and the guy said he's sending me a set via UPS, gratis. While not a huge deal, I thought it was way cool for them to put the time in cost into hooking me up for something totally outside of their obligation.
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Old 09-08-2009, 04:21 PM   #2 (permalink)
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I was looking at 686 for my new pants. You just sold me on them for good.

I asked for one small binding part from Rome. Received 2 of them the next day with a bag full of stickers.

This might of belonged in the review section though.
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