Good customer service
Just wanted to give props to a couple companies that did me solid recently.
686: I bought a pair of Mannual pants late last season on a trip. Realized later that 1 thigh vent wouldn't unzip. Just got around to sending them in last week, and got an email back the same day they received them that they're going to send me a new pair of 09/10 Mannual Militant pants in the same color, which have slightly better water proofing than my previous pair. I also asked them what they were going to do with the old pants, as I was hoping to get them back as a spare pair since I'd only worn them a couple times. Dude said when they get clean/newish returns like mine, they end up donating them to Coats For Kids, or the like. Good on 'em.
Rome: I bought a set of 09/10 Targas from one of their regional riders, who said he never used them. Unfortunately he didn't have the stiff C-flex inserts. I wrote to Rome to see how I could pick up a set, and the guy said he's sending me a set via UPS, gratis. While not a huge deal, I thought it was way cool for them to put the time in cost into hooking me up for something totally outside of their obligation.