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post #1 of 6 (permalink) Old 11-29-2009, 06:48 PM Thread Starter
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Base Damage! Opinion please??

long story short...my board fell off the roof rack on the way to vail and im lucky enough to have found it on the side of the road when we retraced our route. Unfortunately there is some damage on the base of the tip. Here is a close up picture.





It seem to be a delem situation but the edges seems to be still sealed. I dont see any cracks on the edges along the delem. I took it in to a shop and they said there is nothing they can do which i really dont believe. I took it to another shop and they suggest to try and warranty it from Burton first since its a fairly new board. Then i should try base repair if Burton didnt come thru.

What you guys think? Any experience with Burton's warranty/customer service? If i end up have to take the board in for a base repair, is that just a temporary solution that wont last? what can i expect out of the repaired board?

Its a 09 154 Burton Custom i purchased back in february this year.
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post #2 of 6 (permalink) Old 11-29-2009, 07:28 PM
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Quote:
Originally Posted by w3iiipu View Post
long story short...my board fell off the roof rack on the way to vail and im lucky enough to have found it on the side of the road when we retraced our route. Unfortunately there is some damage on the base of the tip. Here is a close up picture.





It seem to be a delem situation but the edges seems to be still sealed. I dont see any cracks on the edges along the delem. I took it in to a shop and they said there is nothing they can do which i really dont believe. I took it to another shop and they suggest to try and warranty it from Burton first since its a fairly new board. Then i should try base repair if Burton didnt come thru.

What you guys think? Any experience with Burton's warranty/customer service? If i end up have to take the board in for a base repair, is that just a temporary solution that wont last? what can i expect out of the repaired board?

Its a 09 154 Burton Custom i purchased back in february this year.
Try warranty first, idk how it works with burton but thats were i would start! If that doesn't work try a base repair, if they do a good job it will last you a lont time.

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post #3 of 6 (permalink) Old 11-29-2009, 07:48 PM
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Yeah, definitely go the warranty route first.
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post #4 of 6 (permalink) Old 11-29-2009, 07:52 PM
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As much as I hate telling you to warranty it since it was your fault that it happened, that's probably your best route.

Delams are a bitch anyways you look at it..... I feel pretty confident with working on a board but I won't ever touch a delam, which is probably the same way the shops feel. Hopefully you figure something out but the warranty is going to be the only way your board will ever be the same ) =
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post #5 of 6 (permalink) Old 11-29-2009, 08:13 PM
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Just a tip, and you're probably smart enough to figure this out on your own, but when you contact Burton, I might neglect to mention that it flew off the roof rack at highway speeds.
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post #6 of 6 (permalink) Old 11-29-2009, 08:18 PM
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Oh ya I was going to say the same thing but forgot when I was typing...

Def come up with a "story" or prepare to be turned away
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