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Old 12-15-2007, 05:57 PM   #1 (permalink)
MassMan
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Default rome customer service help...

so today i went snowboarding...it was my first day of the season and it was a little rough. I really don't want to go into detail but i had some problems with my bindings and i really need this one part...i went onto romes website but i don't know how to contact them...is it the "riders council"...please help. thnx.
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Old 12-15-2007, 11:01 PM   #2 (permalink)
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Quote:
Originally Posted by MassMan
so today i went snowboarding...it was my first day of the season and it was a little rough. I really don't want to go into detail but i had some problems with my bindings and i really need this one part...i went onto romes website but i don't know how to contact them...is it the "riders council"...please help. thnx.
you got it, just put your questions or comments there and theyll get back to you. Took about 2 days to get to me.
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Old 12-16-2007, 12:32 AM   #3 (permalink)
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Well I'm sure that if you bought the bindings new in the box there is probably a service number on the warranty card etc. Give them a call, no need to be nervous if you haven't even contacted them yet, I haven't heard of any problems with Rome's equipment but as stand up a company as they seem to be I doubt you'll have a problem warranty wise. Give them a chance before you get mad or worried.
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Old 12-16-2007, 05:44 AM   #4 (permalink)
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Talk to the place you bought the board from. They should have contact info for Rome.
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Old 12-16-2007, 08:48 AM   #5 (permalink)
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thanks soooo much
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Old 12-16-2007, 09:49 AM   #6 (permalink)
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Quote:
Originally Posted by Snowolf
^^^^ and see if the shop will put you in touch with a local rep for Rome. It is very helpfull to deal with the local rep instead of the corporate contact.
IMO, I'd make an exeption to this. Rome's contact info is a real person to person conversation, and the response is freakishly fast!
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Old 12-16-2007, 11:30 AM   #7 (permalink)
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Quote:
Originally Posted by boarderaholic
IMO, I'd make an exeption to this. Rome's contact info is a real person to person conversation, and the response is freakishly fast!
They strike me as that type of company as well, I can't really picture calling and getting some huge suit wearing corporate dildo on the line trying to squirm out of a warranty claim. It'd probably just be another snowboarder wondering what the hell happened to his product and hoping to make the customer happy asap.
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