Here's the deal. Unfortunately, my car was broken into a couple weeks ago and several items were taken out of my car; one of them being my beloved snowboard. For those of you out there that has experienced something like this before, you know what it feels like. Even if it hasn't happened to you, it sucks to even imagine someone taking something that you've put so much time and effort into. Everything I own for snowboarding is from Dogfunk, I have bought all my stuff from there ever since I've started building my own setup. Here is a list of some of the major items:
GNU Park Pickle
Union Force Bindings
32 Lashed Boots
Bern Baker Helmet
Burton Arctic Jacket
686 Smarty Cargo
White Noble Gentlemen's Snowboard Pants
Plus the countless amounts of socks, stomp pads, street clothes, etc.
I'd love to have the opportunity to support a local shop but there aren't many around here and they are filled with Burton boards with the occasional K2 and Rome here and there. I'm happy with Dogfunk's return policy but I have yet to return something or abuse the policy in anyway. I don't know about you but I'd say I'm a pretty loyal customer. So recently I've been talking to several Dogfunk/BC reps through live chat and through the phone. I explained my situation and was wondering if they could do anything for me as far as building up my set up again. They explain to me over and over that there was nothing they can do and that the boards will not be marked down until May. One rep even put me on hold and apparently spoke to a manager and was told that the best they could do was 20% off the Pickle or Skate Banana (currently 10% off). At that point I had to think about it before I threw another 400 bucks on a new board. So of course I log into the forum and see if anyone else has run into a similar issue, but come to find it I find a thread with a 30% off coupon code for Dogfunk that expires 4/7/10.
Now, I dont know if these reps aren't aware of the current coupon codes, but this just leaves a sour taste in my mouth. It's just unfortunate because I really enjoyed doing business with Dogfunk, but I guess I'll have to look at other options when it comes purchasing new gear.
Sorry for the long post, /rantoff.
Btw, heres the post for the 30% coupon. It apparently only works on boards and bindings that are less than 30% off.