Dent in topsheet warranty issue? - Snowboarding Forum

tjl_48 · 03-21-2010, 04:35 PM

I bought a sierra reverse crew less than a week ago cause I broke my other board on a previous trip. I have had it less than a week and have 2 days on it. My season is about over so I decided to pack it up. I noticed there are dents in the top sheet from the edges of my bindings. Is this a warranty issue? I have never had this happen on any of my previous boards. Is there way to prevent this?

BliND KiNK · 03-21-2010, 04:43 PM

uhm, rubber guards cut out and put under the bindings when mount them, you can get the rubber material from a any hardware store... but I can't think for the life of me what it's called oh and it's pinkish but you won't be able to see it from under the bindings.

SMDSkata · 03-21-2010, 04:55 PM

I think your thinking of that a gas tank patch mat...or somthing along those lines.

BliND KiNK · 03-21-2010, 05:06 PM

yeah that sounds right, I've got some cut out on my seven because the base wasn't padded.

Extremo · 03-21-2010, 06:00 PM

Dents on the top sheet from bindings? I've never heard of that before...scratches yes, indents no. Give them a call and see if they've had other complaints about it.

DC5R · 03-21-2010, 09:48 PM

I'm with Extremo on this. Do you have pics of said dents?

BurtonAvenger · 03-21-2010, 10:36 PM

It's a snowboard shit happens if it doesn't effect the ride fuck it.

tjl_48 · 03-22-2010, 09:24 AM

Here are a few pictures. You can't see it that well in these pictures. Camera phone. Normally I would agree with you but when its brand new and barely used I don't think this should happen. I don't want to to spread either.

DC5R · 03-22-2010, 10:02 AM

They look like pressure cuts from the bindings combined with, probably, a soft topsheet. I would contact Sierra and see what they say, but I'm pretty sure nothing is going to come out of it. Go get youself some rubber gaskets to put them under your bindings. This will help to dampen some of the vibrations/impact from jumps and protect that topsheet a little.

tjl_48 · 03-24-2010, 09:09 PM

Just to update. I called Sierra and they were very helpful. It sounded like they were going to warranty it. I am going one more time this weekend and they told me to use it and then send it back. They were going to look at it and then decide what to do. Was kinda surprised by the use it till your season is done then send it back.

03-21-2010, 04:35 PM	#1 (permalink)
tjl_48 Junior Member Join Date: Nov 2008 Posts: 18	Dent in topsheet warranty issue? I bought a sierra reverse crew less than a week ago cause I broke my other board on a previous trip. I have had it less than a week and have 2 days on it. My season is about over so I decided to pack it up. I noticed there are dents in the top sheet from the edges of my bindings. Is this a warranty issue? I have never had this happen on any of my previous boards. Is there way to prevent this?

03-21-2010, 04:43 PM	#2 (permalink)
BliND KiNK Senior Member Join Date: Feb 2010 Location: Omaha, Nebraska (for now) Posts: 729	uhm, rubber guards cut out and put under the bindings when mount them, you can get the rubber material from a any hardware store... but I can't think for the life of me what it's called oh and it's pinkish but you won't be able to see it from under the bindings. __________________ I wanted a sig, but I need a job first.

03-21-2010, 04:55 PM	#3 (permalink)
SMDSkata Senior Member Join Date: Mar 2009 Location: The Mitten Posts: 301	I think your thinking of that a gas tank patch mat...or somthing along those lines. __________________

03-21-2010, 05:06 PM	#4 (permalink)
BliND KiNK Senior Member Join Date: Feb 2010 Location: Omaha, Nebraska (for now) Posts: 729	yeah that sounds right, I've got some cut out on my seven because the base wasn't padded. __________________ I wanted a sig, but I need a job first.

03-21-2010, 10:36 PM	#7 (permalink)
BurtonAvenger Veteran Member Join Date: Aug 2007 Location: Mountains Posts: 8,058	It's a snowboard shit happens if it doesn't effect the ride fuck it. __________________ Angry Snowboarder Because someone has to call it how they see it!

03-21-2010, 06:00 PM	#5 (permalink)
Extremo -LIFETIME MEMBER- Join Date: Nov 2008 Location: NH Posts: 3,116	Dents on the top sheet from bindings? I've never heard of that before...scratches yes, indents no. Give them a call and see if they've had other complaints about it.

03-21-2010, 09:48 PM	#6 (permalink)
DC5R Veteran Member Join Date: Feb 2008 Posts: 1,610	I'm with Extremo on this. Do you have pics of said dents?

03-22-2010, 09:24 AM	#8 (permalink)
tjl_48 Junior Member Join Date: Nov 2008 Posts: 18	Here are a few pictures. You can't see it that well in these pictures. Camera phone. Normally I would agree with you but when its brand new and barely used I don't think this should happen. I don't want to to spread either.

03-22-2010, 10:02 AM	#9 (permalink)
DC5R Veteran Member Join Date: Feb 2008 Posts: 1,610	They look like pressure cuts from the bindings combined with, probably, a soft topsheet. I would contact Sierra and see what they say, but I'm pretty sure nothing is going to come out of it. Go get youself some rubber gaskets to put them under your bindings. This will help to dampen some of the vibrations/impact from jumps and protect that topsheet a little.

03-24-2010, 09:09 PM	#10 (permalink)
tjl_48 Junior Member Join Date: Nov 2008 Posts: 18	Just to update. I called Sierra and they were very helpful. It sounded like they were going to warranty it. I am going one more time this weekend and they told me to use it and then send it back. They were going to look at it and then decide what to do. Was kinda surprised by the use it till your season is done then send it back.

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