Impressed with Rome - Snowboarding Forum

campfortune · 04-20-2010, 04:42 PM

I lost my Rome Madison binding's right side covering disc for a long time. A week ago, I got the gut to drop a line on its website to ask if I can get one. Very quickly they said they can, and ask my address. I just received it today! nice! I brought the binding more than 2 years ago and I still can get the disc for free without any questions or proof. I am impressed with its customer service. is this the industry norm or Rome go above and beyond? anyway, I am happy!

buggravy · 04-20-2010, 05:34 PM

I think this is typical of Rome, but not necessarily of the industry. I had a similar experience with them. I purchased a set of this year's Targas before they were in stores off of ebay from one of their regional riders. They were missing the stiff c-flex inserts, and you couldn't buy them in stores at the time. I emailed Rome, explaining the deal, and asked if there was a way I could purchase the inserts directly from them. Instead they UPS'd me a set free of charge. I'd purchased new Rome bindings new at retail previously, and again since, but thought that was way cool of them to send me a part on their dime for bindings that I'd told them straight up I got off of ebay.

linvillegorge · 04-20-2010, 11:18 PM

I've heard great things about their warranty department and I really like their bindings. I'm iffy on their boards though. I saw a brand new Artifact (first day on the snow) blow up on a 20 footer earlier this season. The entire sidewall split and it delamed. I don't know what that core was made out of, but it looked like dry wall.

Snowfox · 04-20-2010, 11:31 PM

Rome was pretty good about replacing my United's... but that was because they fucking broke after 4 days and were recalled. They didn't have any replacements since they recalled the entire line so they just had the store give me credit.

So... I'm kinda meh with Rome. Good warranty department, sketchy QC (before anyone else comments, personal experience>all)

campfortune · 04-21-2010, 11:21 AM

Quote:

Originally Posted by linvillegorge

I've heard great things about their warranty department and I really like their bindings. I'm iffy on their boards though. I saw a brand new Artifact (first day on the snow) blow up on a 20 footer earlier this season. The entire sidewall split and it delamed. I don't know what that core was made out of, but it looked like dry wall.

Oh,no...I just ordered a Detail, which is a woman's version of Artifact a week ago

That's discouraging...

linvillegorge · 04-21-2010, 11:30 AM

Quote:

Originally Posted by campfortune

Oh,no...I just ordered a Detail, which is a woman's version of Artifact a week ago

That's discouraging...

Well, at least they have a great warranty department!

Zee · 04-21-2010, 11:54 AM

Rome's service is probably the best in the industry. It's why I am on my third pair of Rome bindings, and even giving one of their boards a try.

Flick Montana · 04-21-2010, 12:12 PM

I'm loyal to Rome because their products have always lasted a long time for me (my Anthem is an '04 and my Arsenals are '06) and because their customer service is the best of ANY company I've ever dealt with. They don't forward my call for 20 minutes, they don't ask all kinds of questions like I'm trying to rob them and they back up their gear. You can't ask for any more.

Leo · 04-21-2010, 12:43 PM

I didn't like Rome's boards at all. But the few that I tested were noodles and I'm not into soft boards.

Great service though.

TeamSR · 04-21-2010, 02:56 PM

my room mate has broken 3 artifacts this season and they replaced each one no questions asked

04-20-2010, 04:42 PM	#1 (permalink)
campfortune Senior Member Join Date: Apr 2008 Location: Ottawa, ON Posts: 111	Impressed with Rome I lost my Rome Madison binding's right side covering disc for a long time. A week ago, I got the gut to drop a line on its website to ask if I can get one. Very quickly they said they can, and ask my address. I just received it today! nice! I brought the binding more than 2 years ago and I still can get the disc for free without any questions or proof. I am impressed with its customer service. is this the industry norm or Rome go above and beyond? anyway, I am happy!

04-21-2010, 11:54 AM	#7 (permalink)
Zee -LIFETIME MEMBER- Join Date: Feb 2008 Location: Calgary, AB Posts: 1,423	Rome's service is probably the best in the industry. It's why I am on my third pair of Rome bindings, and even giving one of their boards a try. __________________ The Never Summer SL-R is the best all mountain board I have been on... Ever. Buy it... Ride it... Love it...

04-21-2010, 12:12 PM	#8 (permalink)
Flick Montana Veteran Member Join Date: Jul 2007 Location: Beech Grove, Indiana sigh Posts: 4,168	I'm loyal to Rome because their products have always lasted a long time for me (my Anthem is an '04 and my Arsenals are '06) and because their customer service is the best of ANY company I've ever dealt with. They don't forward my call for 20 minutes, they don't ask all kinds of questions like I'm trying to rob them and they back up their gear. You can't ask for any more. __________________ Zombie Nation Gear: Rome Design 165 / Rome Arsenals Rome Anthem 158

04-21-2010, 12:43 PM	#9 (permalink)
Leo -LIFETIME MEMBER- Join Date: Nov 2009 Location: Detroit Area Posts: 6,200	I didn't like Rome's boards at all. But the few that I tested were noodles and I'm not into soft boards. Great service though. __________________ www.aGNARchy.com Reviews and David Z's rants

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04-20-2010, 05:34 PM	#2 (permalink)
buggravy Senior Member Join Date: Feb 2008 Location: Woodland Hills, CA Posts: 422	I think this is typical of Rome, but not necessarily of the industry. I had a similar experience with them. I purchased a set of this year's Targas before they were in stores off of ebay from one of their regional riders. They were missing the stiff c-flex inserts, and you couldn't buy them in stores at the time. I emailed Rome, explaining the deal, and asked if there was a way I could purchase the inserts directly from them. Instead they UPS'd me a set free of charge. I'd purchased new Rome bindings new at retail previously, and again since, but thought that was way cool of them to send me a part on their dime for bindings that I'd told them straight up I got off of ebay.

04-20-2010, 11:18 PM	#3 (permalink)
linvillegorge Veteran Member Join Date: Jul 2009 Location: Evergreen, CO Posts: 4,491	I've heard great things about their warranty department and I really like their bindings. I'm iffy on their boards though. I saw a brand new Artifact (first day on the snow) blow up on a 20 footer earlier this season. The entire sidewall split and it delamed. I don't know what that core was made out of, but it looked like dry wall.

04-20-2010, 11:31 PM	#4 (permalink)
Snowfox Veteran Member Join Date: Dec 2009 Posts: 877	Rome was pretty good about replacing my United's... but that was because they fucking broke after 4 days and were recalled. They didn't have any replacements since they recalled the entire line so they just had the store give me credit. So... I'm kinda meh with Rome. Good warranty department, sketchy QC (before anyone else comments, personal experience>all)

04-21-2010, 02:56 PM	#10 (permalink)
TeamSR Senior Member Join Date: Apr 2009 Location: The Ice Coast Posts: 352	my room mate has broken 3 artifacts this season and they replaced each one no questions asked