burton no good
To whom it may concern:
I have been snowboarding for fifteen year representing the Burton line of boards, boots, bindings and apparel since I first went snowboarding in Vermont which I believe is where you start as well. Over the years I considered your boards, boots and bindings to be the industry stander and your clothing and outerwear apparel designer quality. As an aggressive rider I like to stay in tune by pushing myself on the mountain which leaves my equipment nicked, dented , gouged, clothing worn and inspired for new equipment. The desire for new equipment is not necessary every season because the useful life of your product last more than one winter. To address my concern your equipment has fallen below industry stander. After last winter I invested in a new T-6 one of burtons elite models and a new pair of pipe gloves all of which I will have to replace after one season. As a concerned consumer I think the quality of these goods should improve and compensation should be rewarded to all that have been taken advantage, I included, for your lack of excellence of material and engineering used to produce your product.
The Burton T-6 is a new honeycomb design that is supposed to be indestructible when used in the proper manger. As a snowboard enthusiasm I insure you that this model was not used in the terrain park on rails or jumps. I have been living in Colorado where the mountain condition cater to the steep and deep ideology behind your design incorporated in the T-6 model. After one season of riding my Burton T-6ís base had representations of what looked like thumb prints in butter, riddled from tip to tail. This quality backed product was obviously over looked by inspectors or materials purchased to produce this model were of poor quality. I can no longer buy or recommend a Burton T-6 model snowboard to any one that for years has trusted my advice pertaining snowboards for a concern that they will accrue a sunk cost of seven hundred dollar as I have.
The Marketing department of Burton has improved the sales of your pipe gloves not from making them more affordable to the consumer but from lessening the quality of design. When examining Burton pipe glove the weakest part of the glove, which was never the case with previous design, and the most likely to rip is the area between the thumb and index finger. This area corresponds to the most frequently ripped part of my gloves and friends gloves that have rips as well. In addition this area of the glove is the one part of the glove that comes in contact with the sharp metal edge of the snowboard when a grab is preformed. I have lost faith in your gloves based on these facts. A company that has sold a quality product like the Burton pipe glove for so many years changes the design to lessen the quality to increase sales not only losses consumer confidence but has lost this consumer altogether.
When a company that has the market share that you do lessens the quality of their operations and still has a mission statement stating they are the leaders in the industry with quality backed products needs to develop better corporate morals. Burton you do not built a quality product and should not stand behind poor management decisions. As a smart consumer I will no long buy or recommend any of your snowboards or gloves. What I will do is let everyone that I know in my snowboard community about the problems with your equipment and persuade them never to buy Burton again. I hope this letter has brought you insight to your corporation of how an average consumer embedded within the community of snowboarders has lost faith in your company.