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Old 12-02-2010, 03:36 AM   #1 (permalink)
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Default Buying boards from Dogfunk and returning them at end of season...

im not sure i understand dogfunk's return policy. it appears that, hypothetically, i can spend $3000 on new boards, see which one i like the most, and then return the rest at the end of the season for a full refund. is this correct? i'm unable to find the fine print that ive been looking for...
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Old 12-02-2010, 04:07 AM   #2 (permalink)
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you have the right to do that
they have the right to refuse service
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Old 12-02-2010, 04:43 AM   #3 (permalink)
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You know, calling people is usually the best way to do things like this. They are just people like you and me. Naturally, if you want to return something, it must be in unused condition.


I have ordered more that $4000 from Dogfunk for friends that gave me $$$ and I bought it per credit card for them. I really like that company, never had an issue so far.
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Old 12-02-2010, 06:58 AM   #4 (permalink)
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Dogfunk& backcountry.com are the same company. I bought my ride antic from them. Steep and cheap, wiskey militia, tramdock and chain love are backcountry websites to. I bought 5 pairs of need pads from their mountain bike website huck n roll. I used them for a month dh mtn biking. Told them I was doing this they were fine with it. I returned four of the five. Backcountry didn't ask any questions. I think they
sell their returns to gear exchange.com.
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Old 12-02-2010, 09:16 AM   #5 (permalink)
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REI also has a 100% money back guarantee. I was told that I could buy my board, try it out, and return it if it wasn't working out just so long as I didn't "ride it down the driveway" while I was waiting for it to snow.
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Old 12-02-2010, 09:26 AM   #6 (permalink)
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Quote:
Originally Posted by ev13wt View Post
You know, calling people is usually the best way to do things like this. They are just people like you and me. Naturally, if you want to return something, it must be in unused condition.


I have ordered more that $4000 from Dogfunk for friends that gave me $$$ and I bought it per credit card for them. I really like that company, never had an issue so far.
and they are awesome people to deal with on the phone. if you do make a return, you usually have to pay for return shipping and they dont refund your shipping charges is there is any so if you buy $3000 worth of boards, it might be pretty pricey to return the stuff you dont want.
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Old 12-02-2010, 10:45 AM   #7 (permalink)
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Unless you are directly told that you can do this, then I see this as taking advantage of someone. The more people that do this, the more likely these types of return policies will be limited in the future which sucks for people who really need to use it. Just my two cents.
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Old 12-02-2010, 10:45 AM   #8 (permalink)
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Yeah it is an unlimited return policy, but dont abuse it. Just use some common sense.
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Old 12-02-2010, 11:00 AM   #9 (permalink)
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Quote:
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Unless you are directly told that you can do this, then I see this as taking advantage of someone. The more people that do this, the more likely these types of return policies will be limited in the future which sucks for people who really need to use it. Just my two cents.
i was told directly by a rep a lot of interesting things...i don't plan on abusing the system, but I know not everyone is nice like me. Kinda crazy that this business model actually works though.
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Old 12-02-2010, 03:13 PM   #10 (permalink)
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Don't ruin it for the rest of us by taking a great customer service policy and abusing it, which may cause them to eventually get rid of it. They already did that with their Backcountry Outlet site (now called Department of Goods) and Huck 'n Roll, so it might spread to their other sites eventually if assholes keep abusing the system.
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