Join Date: Dec 2007
Location: Probably at work wasting time
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Great Rome Customer Service
I've seen comments about Rome's customer service on this forum before, but I thought I'd give them another plug since they've been so responsive.
The toe strap adjuster snapped on my 390 as I was getting off the lift (I think it got caught under my board or the guy next to me) so I asked Rome about sending a replacement. These are 2008 390s so they aren't under warranty.
I sent the email at 10:50 last night and had a personal email response at 6:30 this morning from John confirming that they were sending a replacement right away.