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post #11 of 17 (permalink) Old 03-16-2011, 02:19 PM
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Originally Posted by iturner82 View Post
Do you think I should call up K2 and try to get a hold of her, or go through the dealer? Which would help more...like I said, a new board would be the best
K2 direct. The dealer has already pretty much told you to fuck off. They want to sell you a new board.

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post #12 of 17 (permalink) Old 03-16-2011, 02:25 PM
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Here's the approach I used for Flux to warranty a pair of bindings that was a month past the warranty date:

ME: I bought a pair of Flux Titans from Community Skate & Snow in Arvada, CO at the end of last season. I've got about 40 days on them now and I've loved them on my Never Summer Evo. However, today I was up on the hill and I just wasn't feeling it. Something felt off. I decided to call it an early day and when I got to the bottom and was unstrapping, I discovered why everything felt off! I've attached pics of the damage. I'm not sure what happened. It was icy today so I was taking it pretty easy and staying well within my comfort zone. I don't know, but I hope you guys will help me out because I do love your bindings!

THEM: LG, sorry to hear!
Our warranty covers manufacturers defects from up to one year from date of purchase. Please provide a proof of purchase, or reciept so we can process your warranty.
Were you requesting a new baseplate? Is it the left binding? Is there any other damage to the binding? Hope this helps
-FLUX

ME: I heard back from Community Skate and Snow. Evidently I purchased on 2/9/10. I hope you guys can cut me some kind of break on this. Pretty please! You'll definitely have a fan for life if you do! I'm really stoked on your gear and I've already converted two of my buddies to Flux customers from my suggestions.

Hope you guys are hanging in there from the earthquakes and tsunamis! Best of luck!

THEM: Where are you located? Address? And is there any other damage other than the broken baseplate on your left Titan that we should know about?
-FLUX

"People say that marijuana smoking is going to get in the way of my career. I say to them that on the contrary, my fighting career is getting in the way of my marijuana smoking." -Nick Diaz
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post #13 of 17 (permalink) Old 03-16-2011, 02:59 PM
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I know I just posted a phone number for no fucking reason at all. You should never call a company EVER! It's fucking Sports Chalet they're a box store that doesn't give a fuck about you hence why they're saying they can't fix your deck. I bet if I was there I could fix it and it would never have a problem again.

Angry Snowboarder Because someone has to call it how they see it!
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post #14 of 17 (permalink) Old 03-16-2011, 04:58 PM Thread Starter
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I know I just posted a phone number for no fucking reason at all. You should never call a company EVER! It's fucking Sports Chalet they're a box store that doesn't give a fuck about you hence why they're saying they can't fix your deck. I bet if I was there I could fix it and it would never have a problem again.
I'm definitely gonna call K2. And I get this feeling with sport chalet now...it was pretty much like "yeah there's nothing we can do, here look at this board I have to sell you"
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post #15 of 17 (permalink) Old 03-16-2011, 10:19 PM
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Your making the right call by getting in touch with K2 direct.
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post #16 of 17 (permalink) Old 03-16-2011, 10:29 PM Thread Starter
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Well I called K2 and they said Sport Chalet made a mistake. So I called sport chalet and they said that one of their employees was wrong, and that they'd fix it, but likely wouldn't send it in, but would try. Ha we shall see
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post #17 of 17 (permalink) Old 03-16-2011, 11:03 PM
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Ha told you the store was full of shit!

Angry Snowboarder Because someone has to call it how they see it!
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