If you are looking for places in Toronto to shop for snowboarding gear, I would not recommend going to Hogtown. I understand it's known as a "local favourite" but they are not deserving of this title. I believe if you are in need for boarding equipment, you should go to Board Sport instead. The following are my points for shopping at Board Sport
1)All Hogtown cares about is making the sale.
The sales person kept trying to push a more expensive board at me, luckily a experienced boarder friend of mine was with me and suggested a less expensive board but with the same quality. In addition, I felt rushed to make a decision to purchase. At Board Sport, the sales person spent hours assisting me without making me feel that I had to purchase something at that very moment. He ensured I saw all the options and in the end I was very satisfied with my purchase.
2)Poor return policy at Hogtown.
At Hogtown, if you put the bindings onto the snowboard, the purchase is considered Final Sale. Otherwise, they only have a 2 week return policy. BoardSport allows you to test out your equipment on various runs and if you are not satisfied, they are more than happy to return your equipment and help you find something else until you are completely satisfied.
3)Lowest Price Guarantee at Board Sport
If you find your item at another store for a cheaper price, Boardsport will price match.
4)Hogtown has No customer service whatsoever.
When I was making a return, the sales person was extremely rude and literally threw the return receipt towards me. As a previous retail sales person, I believe customers are entitled to make a return when not 100% satisfied. The customer should not feel like they've done something wrong when returning a purchase.
The last point was the final straw that ensured that I would never return to Hogtown and will make it a point of telling others to not shop there. There are other stores (e.g. Board Sport, The sign of the skier, Sporting Life, Silent Sport, etc) in the city that have just as large (if not larger) selection of merchandise but with the great customer service that you are entitled to. Bottom Line: Go to BoardSport