Broken Board, Need Help. - Snowboarding Forum

Nsane1 · 01-25-2012, 05:56 PM

UPDATE: Mervin replaced my board, just got it in the mail. And to my surprise its a 2012 model. Sweet.

Both EVO and Mervin were great customer service. Thanks to all involved.

-------------------------------------------------------------------
Well, just thought I would see what everybody that's had dealt with this issue thinks. I'm new to boarding and this is/was my first board. It's a 2011 GNU Carbon Credit 162W. Ordered it from Evo.com on 3/12/11.

So was out yesterday and long story short the nose got messed up pretty good. Didn't realize it till a buddy asked me what was on my board that it has a crease running about 3/4 of the way across the top sheet. Took the board off and you can feel it and see it on the bottom as well. Weird thing is I had rode it all day and couldn't feel a problem but one of the guys at the pro shop said it was structual damage and I should get a new board.

After seeing the damage I strapped back in and tried buttering on the nose and even ollie and landing with almost all my weight on the nose and it didn't feel like there was any obvious weak point still felt like it sprang back like normally.

You can see the base and how big the hump is. I made it look exaggerated in the picture with the reflection so you can see it better.

Here is the wrinkle in the top sheet

A shot of the side, which if the board is ok structurally I figured I could just epoxy back together.

I'm planning on contacting Evo tomorrow and see what they will do. But, what do you all think? Should I ask for a new board or not? Is this board safe to ride on and is there anything I could do to repair it? I would think if the wood actually broke that it would be super flimsy in that area, but it isn't. The top sheet is separated a little but that is the only layer on the side that is. The edge is still intact as well.

d15 · 01-25-2012, 06:05 PM

Warranty it. You should be covered.

P.Swayze · 01-25-2012, 06:06 PM

Depends-

Where in relation to your bindings is the break?

Your board is broken- and for warranty purposes I would not continue to ride on it, but it's your choice.

Don't start to try to repair it until you are done with the warranty process, it will void it if you do it yourself.

Start by Contacting Mervin's Warranty Department and EVO.

Nsane1 · 01-25-2012, 07:02 PM

Cool, I appreciate the fast response. I'll just go ahead and get it warrantied. Just didn't want to jump the gun if the problem wasn't as big as I though. But, obviously it is. Again, thanks.

Also, anybody ever had to do any warranty work with Evo or Mervin? Just curious on how long the process will take.

bseracka · 01-26-2012, 12:05 PM

I warrantied some salomon bindings from evo through them after the ratchet chewed a ladder to bits. You can pretty much expect Evo to provide you with their usual laise faire customer service in-store, but they'll get the job done. If it's a warranty issue Mervyn should take care of you no problem and Evo will do what needs to be done to get the info to them. You may end up paying for shipping of the board to Mervyn if they want to inspect it.

Edit: Just noticed you're no where near Seattle, I'd skip Evo and deal with your nearest Gnu/Lib dealer.

Nsane1 · 02-21-2012, 11:51 AM

Updated in OP.

01-25-2012, 05:56 PM	#1 (permalink)
Nsane1 Member Join Date: Jan 2011 Location: Western KY Posts: 82	Broken Board, Need Help. UPDATE: Mervin replaced my board, just got it in the mail. And to my surprise its a 2012 model. Sweet. Both EVO and Mervin were great customer service. Thanks to all involved. ------------------------------------------------------------------- Well, just thought I would see what everybody that's had dealt with this issue thinks. I'm new to boarding and this is/was my first board. It's a 2011 GNU Carbon Credit 162W. Ordered it from Evo.com on 3/12/11. So was out yesterday and long story short the nose got messed up pretty good. Didn't realize it till a buddy asked me what was on my board that it has a crease running about 3/4 of the way across the top sheet. Took the board off and you can feel it and see it on the bottom as well. Weird thing is I had rode it all day and couldn't feel a problem but one of the guys at the pro shop said it was structual damage and I should get a new board. After seeing the damage I strapped back in and tried buttering on the nose and even ollie and landing with almost all my weight on the nose and it didn't feel like there was any obvious weak point still felt like it sprang back like normally. You can see the base and how big the hump is. I made it look exaggerated in the picture with the reflection so you can see it better. Here is the wrinkle in the top sheet A shot of the side, which if the board is ok structurally I figured I could just epoxy back together. I'm planning on contacting Evo tomorrow and see what they will do. But, what do you all think? Should I ask for a new board or not? Is this board safe to ride on and is there anything I could do to repair it? I would think if the wood actually broke that it would be super flimsy in that area, but it isn't. The top sheet is separated a little but that is the only layer on the side that is. The edge is still intact as well. __________________ Current Gear: 2011 GNU Cargon Credit 162w Rome Arsenal's Salomon Faction's Usual Riding Spots: Snowshoe, WV Paoli Peaks, IN Perfect North, IN Last edited by Nsane1; 02-21-2012 at 11:54 AM.

01-25-2012, 07:02 PM	#4 (permalink)
Nsane1 Member Join Date: Jan 2011 Location: Western KY Posts: 82	Cool, I appreciate the fast response. I'll just go ahead and get it warrantied. Just didn't want to jump the gun if the problem wasn't as big as I though. But, obviously it is. Again, thanks. Also, anybody ever had to do any warranty work with Evo or Mervin? Just curious on how long the process will take. __________________ Current Gear: 2011 GNU Cargon Credit 162w Rome Arsenal's Salomon Faction's Usual Riding Spots: Snowshoe, WV Paoli Peaks, IN Perfect North, IN

01-26-2012, 12:05 PM	#5 (permalink)
bseracka Veteran Member Join Date: Nov 2011 Location: Seattle, WA Posts: 591	I warrantied some salomon bindings from evo through them after the ratchet chewed a ladder to bits. You can pretty much expect Evo to provide you with their usual laise faire customer service in-store, but they'll get the job done. If it's a warranty issue Mervyn should take care of you no problem and Evo will do what needs to be done to get the info to them. You may end up paying for shipping of the board to Mervyn if they want to inspect it. Edit: Just noticed you're no where near Seattle, I'd skip Evo and deal with your nearest Gnu/Lib dealer. Last edited by bseracka; 01-26-2012 at 01:04 PM.

02-21-2012, 11:51 AM	#6 (permalink)
Nsane1 Member Join Date: Jan 2011 Location: Western KY Posts: 82	Updated in OP. __________________ Current Gear: 2011 GNU Cargon Credit 162w Rome Arsenal's Salomon Faction's Usual Riding Spots: Snowshoe, WV Paoli Peaks, IN Perfect North, IN

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

01-25-2012, 06:05 PM	#2 (permalink)
d15 Senior Member Join Date: Jan 2012 Posts: 180	Warranty it. You should be covered.

01-25-2012, 06:06 PM	#3 (permalink)
P.Swayze Member Join Date: Aug 2011 Location: Seattle Posts: 44	Depends- Where in relation to your bindings is the break? Your board is broken- and for warranty purposes I would not continue to ride on it, but it's your choice. Don't start to try to repair it until you are done with the warranty process, it will void it if you do it yourself. Start by Contacting Mervin's Warranty Department and EVO.