Damn dude. That blows. But to what Snowolf said, you're likely to catch more bees with honey than vinegar. I know from being on a customer services side, I was always willing to go the extra 1% for the customer if they were nice to me.
-Ryan "Here's the deal: I'm not easy to get along with, and I'm sensing you're a bit of a bitch." - Tallahassee
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