Snowboard delivered with small chip - worth getting fixed? - Page 2 - Snowboarding Forum - Snowboard Enthusiast Forums
User Tag List

Reply
 
LinkBack Thread Tools Display Modes
post #11 of 13 (permalink) Old 12-13-2012, 10:52 PM Thread Starter
Member
 
silverwhale's Avatar
 
Join Date: Nov 2012
Posts: 43
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Donutz View Post
Cross-border is never that easy.
You are correct, it is definitely not always easy getting stuff across. I have had a lot of problems buying stuff from the states in the past (not through backcountry, just in general), and that's despite the fact that I avoid UPS.

I just contacted backcountry again and they agreed to send me a new board now (rather than wait for the board to be returned), and gave me a shipper # so the shipping is billed to them. They also said they would pay the duty/taxes/customs or whatever the heck I always get charged for (it was ~70 bucks this time), so that's good (their customer service is actually really great), and it will only be a minor pain for me to drive to the UPS office to get it shipped back Thanks for all the help!
silverwhale is offline  
Sponsored Links
Advertisement
 
post #12 of 13 (permalink) Old 12-14-2012, 02:00 AM
Member
 
Join Date: Nov 2012
Posts: 42
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by silverwhale View Post
You are correct, it is definitely not always easy getting stuff across. I have had a lot of problems buying stuff from the states in the past (not through backcountry, just in general), and that's despite the fact that I avoid UPS.

I just contacted backcountry again and they agreed to send me a new board now (rather than wait for the board to be returned), and gave me a shipper # so the shipping is billed to them. They also said they would pay the duty/taxes/customs or whatever the heck I always get charged for (it was ~70 bucks this time), so that's good (their customer service is actually really great), and it will only be a minor pain for me to drive to the UPS office to get it shipped back Thanks for all the help!
Glad it all worked out. I cannot recommend backcountry enough to my close friends. I will gladly sacrifice any incentives like a bs point system or 10% back in store once a year for BAR NONE customer service and experience.
laxinchili is offline  
post #13 of 13 (permalink) Old 12-14-2012, 06:25 AM
Senior Member
 
judoant's Avatar
 
Join Date: Jan 2010
Location: Lexington, KY
Posts: 155
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by laxinchili View Post
Glad it all worked out. I cannot recommend backcountry enough to my close friends. I will gladly sacrifice any incentives like a bs point system or 10% back in store once a year for BAR NONE customer service and experience.
for backcountry.com. They are one of the best in the business. They offer lifetime return on items even if they are used. 100% satisfaction. They are owned by the same company QVC is though.
judoant is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Snowboarding Forum - Snowboard Enthusiast Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome