Forum Bully Warranty issue? - Snowboarding Forum - Snowboard Enthusiast Forums
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post #1 of 12 (permalink) Old 06-29-2008, 08:26 AM
perishersnow
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Forum Bully Warranty issue?

Hi, first time post here.
Hoping to get some ideas/advice on this new board I received from an online store.

I purchased this Forum Bully and it has a small (5mm) chip of steel edge missing from the tail side.
Will this affect the performance of the board?

I wish I could post a picture, but don't know how to at this forum.
Any advice would be appreciated (including how I can post a picture).

TIA!!
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post #2 of 12 (permalink) Old 06-29-2008, 01:20 PM
Simply^Ride
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the how to post pictures is Here

and about the board, fuck that, return it and tell then to send another one.

Make them pay for the shipping too. Unless you bought the board used or you were advised of the problem of the board prior the purchase.

Post the picture.
post #3 of 12 (permalink) Old 06-29-2008, 06:31 PM
perishersnow
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thanks for that.
I have attached the picture from my desktop (i dont have an image gallery online...hope this works )

The board was purchased from a reputable online snowboard store. It was a "new" item and no indication of it being "seconds" or "blemished".
The problem I face is that I had this shipped to Australia (where I am) from this US online store.
If I need to pay for the shipping fee back, it would cost me well over $100.

Do you think I can demand them to pay for the return postage?

TIA!!
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post #4 of 12 (permalink) Old 06-29-2008, 08:24 PM
Simply^Ride
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This is what I would do, tell them they are responsible for the shipping both ways. The reason: "they sent a defective product (its really not defective but just tell them that) and it was advertised as new. Tell them in a nice way, not how I said it and see what they say. If they tell you that the board is fine and stuff, then try to squeeze them for free stuff and shipped for free, remember this is the USA, the costumer is ALWAYS wright. To be honest I rather they sent me something for free, that board looks fine to me. But see what you can work out with them


On another note, I think you will have no problems with that nick. It's highly unlikely that that chip will affect your riding at all. It's in the tip and there is usually no contact at all there. Just keep it nice and oiled so it doesn't get rusted, but of course you have to keep your edges nice and clean in the whole board.

I wonder of the board got damaged in the process of shipping to AU, then the carrier should be responsible for the damage.

Goof luck with this.

Have a nice season

Last edited by Simply^Ride; 06-29-2008 at 08:26 PM.
post #5 of 12 (permalink) Old 06-29-2008, 09:11 PM
perishersnow
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Wow, thanks for that! I really appreciate it
I will contact the store on Monday (US time) and try to work something out.
(also - i dont think it was damaged in transit, it looks very clean cut)

THanks! will keep you posted on the outcome!
post #6 of 12 (permalink) Old 06-29-2008, 09:22 PM
Simply^Ride
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no problem. See what you can do.
post #7 of 12 (permalink) Old 06-30-2008, 08:35 AM
Gustov
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i don't really think there's anything wrong with that board. i'm pretty sure i've seen a bunch of boards like that. you won't ever use the edge right there, so it won't really affect you. the only thing is that if it is messed up, it could get worse after use. i'd look into it a bit more before you send it back.
post #8 of 12 (permalink) Old 06-30-2008, 10:36 AM
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The board itself will ride just fine. However, I would mention this to the place you bought it from, regardless. They shouldn't be selling products like this. And if it was damaged in transit, they really need to learn how to package products better.
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post #9 of 12 (permalink) Old 07-01-2008, 06:41 PM
perishersnow
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Thanks for all your advice ppl!
I have contacted the online store who told me to contact Burton Warranty US.
When I called Burton US, they told me to call Burton AU (since I am located in AU).
I have spoken to Burton AU, but they are reluctant to be responsible as this item was purchased from US.

I am still waiting to hear from Burton AU with a final answer.
If they are not willing to have a look at my board, then I will have to contact Burton US or the store again.
Will let u guys updated. Thanks!
post #10 of 12 (permalink) Old 07-01-2008, 06:47 PM
Simply^Ride
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Fcuk that shit.

That is a load of crap.

Tell the store that they are responsible for sending something across seas without a prior inspection.
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