Join Date: Aug 2007
Location: Only British blaady Columbia!!!
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Rome customer services are the doggy's dangler!
i registered my deck with them and then waited 6 months before whining about a lack of die cast stickers, as was their promise. a few weeks later: a shed load of stickers.
my missus used her new madison binders for 10 days; the high back on one fell apart a bit. she wrote one letter; 3 weeks later a brand new pair of next season high backs
they are good guys. as are the burton people. i bought a burton deck in italia. 18 months later it delaminated. i took it to a burton stockist in the UK. they shipped it to germany. the burton boffins checked it out and within 6 weeks of me sending my old board, they gave me a comparable, next season deck, with a limited edition top sheet.
they take your board to check that you haven;t smashed it up deliberately, but also to ensure ongoing and proactive quality control.
Just coz you don't understand it
Doesn't mean it makes no sense!