2013 Never Summer Fibreglass PROBLEM
So we had heard all the hypes around here about the Never Summer snowboards, and decided to buy a Proto CT for me and an Infinity for my wife this year. It turns out that this is one of the WORST decisions we have ever made. We humiliated ourselves by getting these CRAPPY sticks.
The reason is, we will get a mysterious stinging pain in our fingers each time after handling the snowboards without gloves on. The itch lasts and is unbearable. It's just this week that I figured that it's because of those tiny fiberglass splinters. They are so little that it's hard to see, but they cause so much pain. We have never experienced this issue with any other snowboards, or anything else that is made of fiberglass ever. Totally unacceptable.
Guess what, we called the NS warranty department and explained the issue. It seems the only word the NS representative knows is "IMPOSSIBLE". He just kept saying that this was impossible to happen, and he went on and on explaining the process of manufacturing the boards, and how the fiberglass was glued inside that it's impossible for it to cause any problem. He said in his 17 years of industry experience he had never seen something like this from happening. He even tried to call his coworker from the production line to explain the thing to me. OK, cool, but who cares? It's happening right here now!! I'm not calling this number for a lecture of snowboard manufacture. I've had enough lectures to get my f**king engineering degree. The guy just can't offer any help, and he didn't even mention the Return Authorization until I cut him off and asked about it. And after I asked what we can do to solve this problem, his answer was, "run your fingers through the edges to find where the fiberglass is exposed, and use a rag to clean it". Seriously? This is what they mean by their "three year warranty"?
Excellent board and excellent customer service. I guess Never Summer have had enough kids hyping their products so they don't need to worry about the rest of us. But anyways, I've had enough, and this will be the last time I deal with them.
Last edited by Feb7th; 03-08-2013 at 03:28 PM.