Anyone Help Please - Board Issue

What's up guys and girls, It's my first post. To make a long story short I ride a nitro, and when I received it last winter it had a small chip in the paint. Well it didn't really bug me because you get stuff like that through normal wear and tear anyhow. Well, apparently it was a tiny crack and I rode the board once and it's "spidered" out from where the small spot was at first. So I was wondering, does anyone here have any experience dealing with snowboarding companies when it comes to warranties and defects? I'm just hoping this isn't going to be like a marathon situation and have it take like a year to get a replacement board. That is, if they even give me one, which they should because it was apparently cracked upon my receiving it. Like I said I'm dealing with Nitro, and I shot them a first email today about it to see what process I have to go through (I still have my warranty card that came with the board). But company aside, anyone dealt with any issues like this before? Am I in for a roller coaster ride or should this be smoothe sailing for me? Thanks

[killclimbz]

Ok, I am not sure I understand this. Is this a cosmetic crack in the paint that just ran across the topsheet of your board? Or is it actual core damage to your board?
If it's the first, then it doesn't matter. Boards get beat and cosmetic damage happens. If you didn't take it back to where you purchased it before you rode it, I would think that it's unlikely Nitro would warranty it.
If it goes beyone that then maybe you have a case. Take some pics and post 'em up.
From what it sounds like to me I wouldn't worry about it.

[rrrtx]

I have a nitro board and yet to have a problem. The best thing about the board is the 2yr warranty that comes with it. I never had to send a board back but i have sent other products such as shoes/baseball batts back to the factory. If they had a number I would call them and see if they will give you a paid fedex postage sticker so you can send it to them. I doubt it would be a huge problem but i would think it would take anywhere from 2weeks-month (guess) and receiving it back fixed or new. Just call and ask Nitro oh and i'm sure you'll have to send a copy of your receipt. Just looked on website heres there number.


USA
Nitro USA
5 Commerce Ave.
West Lebanon, N.H. 03784
Phone (1) 603 298 9867
Fax (1) 603 298 9872
EMAIL

yea thanks man...Unfortunately I bought it offline so the process of getting it back to them seems as daunting as it would be to just deal with nitro. And since most business are based solely on customer service I'm sure they are going to try to "satisfy" me so they don't lose a customer. I obviously made it a point to mention in my email that I ride all nitro equipment and wear a ton of nitro gear, and that it'd be ashame to have to ride a different company.

I tried taking pictures and I can't get them to show worth a crap because the finish is like a glossed white. It's cosmetic definitely but the only issue I have is that its relatively close to my binding, so If it spider's anymore then we get to the issue of the board weakening substantially due to the tension of the bindings pulling on the board. And at that point im a little concerned it's going to start causing big problems that will warrant having to get a new board. And I mean, who wants to spend hundreds on a board and have it come with scratches or cracks, whether they are an issue or not...you know what im sayin

[rrrtx]

if its not what the board is supposed to be doing it might be a defect. i find the best way to get stuff done is call the company directly... call nitro.

[killclimbz]

I am not sure if that the binding problem you are describing is an issue. Burtonavenger knows board design and can probably say if that would actually cause a structural issue or not.
I can understand wanting to warranty the board since you just took it out once. Nitro may just say screw it and replace it for you. It also sounds like they may not be obligated to do that. Just sayin', hopefully it works out in your favor.

Yea I mean if they replace it, cool, if not, the board will be straight i think. i was just surprised because at first it was something that NO ONE would have even noticed on the board. It was sitting there brand new on my kitchen table and the light happened to be hitting it just right and saw this little tiny spot...rode it that one day and now its like the size of a baseball. Hence my username, baseball haha. and burtonavenger, if you see this let me know what you think I'd appreciate it. thanks to everyone else as well who has responded, and anyone who has any input at all please continue to post! thanks

[killclimbz]

I am also 99% sure that the damage you are talking about is cosmetic.

yea i mean its cosmetic, im just worried that if it spreads under/around my binding i might get into BIG cracks ya know? i messaged the burtonavenger you spoke of so hopefully he'll have some good info for me