You really do have to be careful who you believe or trust when it comes to fitting boots, or really buying/getting fitted for ANY
SB gear. Lot's of minimum wage retards in a lot of shops. Even in shops that otherwise do
have good knowledgeable people!
I went in to get some custom footbeds and some help in getting my boots fitted properly. I asked one of the sales people, working IN
the snowboarding dept. who could help me? He flat out declared that you couldn't do ANYTHING
to customize the fit of snowboard boot. You were pretty much stuck with the way the boot fits initially.
Fortunately this was last year and I had been riding long enough and read all of BA's boot advice, to know this twit was a know nothing 'Tard! I then asked for the manager to hook me up with their best fitter!
Came away with a much better fit on old boots and got at least an extra season & half out of them. (...still riding them but they may now be packed out beyond all help!)
Always get second and third opinions on info you are unsure of!