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Old 02-01-2014, 03:51 PM   #1 (permalink)
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Question My New Focus Hylites Broke Today

Just venting

My new Flow Focus Hylites, Just Broke. They are less than 2 months old.


The Side Boa cables snapped





Can these be repaired?


I put in warranty request to flow website. I tried calling but they are closed on saturday.

Last edited by larrytbull; 02-01-2014 at 03:55 PM.
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Old 02-01-2014, 03:57 PM   #2 (permalink)
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Ya they will warranty it for you. You can also try going to a shop near you that sells product that has the BOA wheel on it, and see if they have spare parts. We had a bunch of replacement BOA parts that we just gave to people if they came in, but not all stores have BOA parts.

FWIW, this is the EXACT reason why I personally will never buy BOA boots, and why I steer customers away from BOA.
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Old 02-01-2014, 04:07 PM   #3 (permalink)
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Quote:
Originally Posted by Alkasquawlik View Post
Ya they will warranty it for you. You can also try going to a shop near you that sells product that has the BOA wheel on it, and see if they have spare parts. We had a bunch of replacement BOA parts that we just gave to people if they came in, but not all stores have BOA parts.

FWIW, this is the EXACT reason why I personally will never buy BOA boots, and why I steer customers away from BOA.
How do you replace the wire? is there any website with instructions?
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Old 02-01-2014, 05:07 PM   #4 (permalink)
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If you take them to the closest boa certified retailer, they fix them for free.
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Old 02-01-2014, 05:10 PM   #5 (permalink)
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Quote:
Originally Posted by larrytbull View Post
How do you replace the wire? is there any website with instructions?
It's not really hard. Frustrating in the same way that threading a needle is frustrating. Have good swear words lined up.

I replaced the cable on my Ride Jackson Boas a couple of years back. Really no biggie. I think there was a diagram in the package that the cable came in.
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Old 02-01-2014, 07:48 PM   #6 (permalink)
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How do you replace the wire? is there any website with instructions?
You can do what the others say, or if you live in a small town like me then yes the BOA website has instructions and they will get you replacement parts fairly quick. It really is a very simple swap. There may even be more in-depth guides on here somewhere
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Old 02-01-2014, 07:51 PM   #7 (permalink)
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Thanks guys. I found the guide on Vmeo. And PDF under focus system at boatechnology.com it is an h3 dial with focus system. Hoping laces arrive before weekend. Otherwise back to my motos

Last edited by larrytbull; 02-01-2014 at 07:53 PM.
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Old 02-02-2014, 08:58 AM   #8 (permalink)
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Default Fixed !!! :yahoo:




After looking at video and PDF, I determined that the cable had not snapped, it just came loose from the spool on one end. I popped open the spool, and straightened the wire end enough to put it back in the track, a few @#@$@@# later and boot is fixed
Shame on BOA Tech for such a POOR FASTENING SYSTEM
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