Update: So I called the store back and talked to a manager. He said they called Burton and the size 6.5 is only suppose to have two lace hooks(which would be fine if they went right up near the top of the boot because I could probably get a more snug fit). The manager explained to them my problem of how I could fit a hand between my liner and shell(can't tightened them more than that as the shell is stiff) and apparently one of Burton's designers is looking at them more thoroughly now. So no resolution so far. I told the store I bought them at I would gladly pay the difference for a higher end pair because at this point, I just want something that fits properly(my ankles are just rolling around in these right now).
Are my expectations too high??!!
When my boyfriend laces up his Burtons with the three lace hooks, the shell sits flush with the liner(or close to). I can't get mine anywhere near that.
If Burton intends to sell a product for their smaller sizes with two lace hooks, they should make a note of it somewhere or have a picture of it because if I had ordered these online, I would expect nothing less.