Boot story from hell - Page 2 - Snowboarding Forum - Snowboard Enthusiast Forums
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Old 12-27-2012, 10:46 AM   #11 (permalink)
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The guys above gave really good advise, but here's another tip:

ALWAYS check the return policy before you buy something that you have to try on.
Check zappos.com. They have a load of snowboard boots in all sizes. They also have a one year return policy and will pay for both the shipping and return shipping costs, so you can buy as many boots is as many sizes as you want and then just keep the pair that fits the best and return the rest.

Good luck with your situation, hopefully you can get it sorted.
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Old 12-27-2012, 11:09 AM   #12 (permalink)
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If you haven't tried the Burton TWC (Shaun white) boots, DO SO. I have a narrow heel as well. They provide the mid flex you're looking for and I feel the upper support is great. I just bought a new pair of them on zappos for ~140.

I tried EVERYTHING on at the stores at the beginning of this season and my heel slid around in every boot. Then I figured, I might as well see if I can get the same shaun whites that I had for the last 3 or 4 seasons. Zappos had them at a good price and the newer model fits and works exactly the same as the older one.

LOVE these boots
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