Ok here's two for you from my hell week of online ordering:
Backcountryoutlet.com: I have ordered from them a handful of times, the most recent is my gear purchase last night. Well I get home to find I don't even have a tracking number for what was suppose to have been an overnight shipment. Call up, on hold for like 20 seconds and a guy apologized close to a 100 times for my order still sitting in the ship bay. He refunds my shipping, throws in a free 50$ board bag and has me a tracking number in about 5 mins
.
Evogear.com: First purchase from them was my board/binding purchase which was yesterday as well(overnight). Get home today to find a tracking number for a GROUND package
. So I call them up and they apologize and refund my shipping (58$) and give my 25$ store credit. On a wimb I made a call to dhl and find out that my board is still sitting at the warehouse... call back to evo and talk to christine.. she has the driver come back and throws a overnight label on it. So my overnight turned into two day free shipping with 25$ store credit. Good enough for me.
IMO: Good it's damn good customer service when you can polish a turd like that...
Mike
Online Retailers...
Its good feedback, and I'm glad everything else went well with your order. We do strive to get our orders out asap, but sometimes things can get delayed since we are not in a major metro area. Our priorities are that orders are packed correctly, that our reps are always available when you call, and that you can talk to a real rider that knows they're stuff when you do call. Anyway, thanks again. Hope everyone has a snowy Thanksgiving - if you're doing any shopping check us out, and you can use the coupon TURKEY for 10% off and free shipping on orders over $99.
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