Join Date: Oct 2011
Location: Toronto, Canada
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Amazing customer service. Not only are they listening to their customers and releasing a completely redesigned binding this year (after 6 years of minor updates), but they have supported me for the second time out of warranty.
A couple years ago I broke a ladder and they sent me new parts (4 new ladders for both front sides) and hardware (improved engineering - metal mounts and screws instead of the old plastic mount and covers) at no cost.
This time I broke a highback at Killington (my fault...or the chair's) and they're shipping out a new piece (5 years out of warranty) Today, at no charge, no questions, no fuss. Exemplary service.
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Last edited by Ryan_T; 01-30-2012 at 02:02 PM.