neednsnow

I have heard instances where people call the company and they'll send you replacement parts. One of my ratchets broke on my binding while in Colorado. I e-mailed the Flow Customer Service and got no response. Is there someone I can contact or do I have to go through my retailer?

Suggestions?

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Neednsnow.com:
Traveling the States and Taking Pictures

BiggerThanYours

dont bother with emailing a big company like flow. Call them direct, i've called them numerous times for replacement parts for my b/f's bindings. They always send me parts without a problem.

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neednsnow

Thats my problem, I can't find the number to call them Direct. I can't find my warranty info and the site does not offer it. If you have the number, could you please let me know what it is?

Thanks!

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Neednsnow.com:
Traveling the States and Taking Pictures

BiggerThanYours

1-949-361-5260
there ya go

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Grimdog

Yes, Phone them directly and they will FED EX the parts you need. I did it once for the POD recall on last year's NXT ATs and again this year I broke a ladder and they hooked my up no questions asked. Can't ask for more than that. Also, ask them if they can send you a whole set. Can't have too many spare parts.

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My experience and what I do in snowboarding is really quite
independent of the industry and the more independent it is,
the more pure and better I feel about snowboarding.- Craig Kelly

Grimdog

Welcome to the Senior member "100 Posts" club.

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My experience and what I do in snowboarding is really quite
independent of the industry and the more independent it is,
the more pure and better I feel about snowboarding.- Craig Kelly

BC-Rider

You become a senior member at 100 posts?
I thought that was based on how long you've been on the forum.

Grimdog

Nope, 100 big ones and you're in.

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My experience and what I do in snowboarding is really quite
independent of the industry and the more independent it is,
the more pure and better I feel about snowboarding.- Craig Kelly

neednsnow

wratchets en-route. thanks for the help! (I assure you though, mine is bigger than yours)

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Neednsnow.com:
Traveling the States and Taking Pictures

T.J.

your talking about snowboards right?

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Passion Over Fashion