I'm going back tomorrow to ride and complain to them. Hopefully no one else gets that crap on their gear. Sure pissed me off.
Same thing happened to my buddy at Big White on opening day a few years back, a few splotches of grease on his brand new $400 jacket. He complained to the management and at first they told him your screwed, but he persisted and eventually got a new jacket out of it.
So if they tell you to fuck off don't give up.
Sounds like a bunch of whiny little girls to me. "Oh no! My jacket is dirty, it's your fault you should give me something for free."
Snowboarding ain't about looking pretty, if you're jacket is keeping you warm it's doing exactly what you paid for it to do. Get over it and ride.