Poor Jackson Hole Experience - Page 2 - Snowboarding Forum

**killclimbz** · 11-29-2012, 05:16 PM

The fact that you and your friends were going to spend a few thousand dollars is really irrelevant. As soon as you plans canceled, someone else filled that spot and will spend the same. They can only handle so much occupancy when they are 100% occupied.

Overall it would have been better if she at least threw you a bone. They just are not worried about getting visitors either

wrathfuldeity · 11-29-2012, 05:22 PM

I hear that in general, season pass sales are poor this year, so most hills are not inclined to be loose on discounts and are trying to squeeze pennies. I'd imagine JH has a high preceived value so they can squeeze harder.

SteadyHigh · 11-29-2012, 05:23 PM

I know how you feel it's happened to me too, but only once!!! I never let it happen the second time. You gotta save that skrilla anyway you can

BigmountainVMD · 11-29-2012, 05:45 PM

Quote:

Originally Posted by killclimbz

The fact that you and your friends were going to spend a few thousand dollars is really irrelevant. As soon as you plans canceled, someone else filled that spot and will spend the same. They can only handle so much occupancy when they are 100% occupied.

Overall it would have been better if she at least threw you a bone. They just are not worried about getting visitors either

Yeah, I was going to stay with a friend, so lodging occupancy would not be as big of a factor, however I'm sure they have plenty of people coming through so that 500 bucks isn't shit.

SHREDDER97 · 11-29-2012, 05:55 PM

Rough break. Never had a problem with JHoles customer service but there are just some people like that. As mentioned before they are a spectacular mountain and they know it. As bad as this sounds i bet they couldn't give 2 shits about a poor college student. Thats not where most of their profit comes from.

BigmountainVMD · 11-29-2012, 06:03 PM

Very true. I was so extra surprised when I got denied because it was like two days after Thanksgiving, and I was certainly in a very positive, thankful and giving mood, which just added to the shock when they told me to fuck off.

eli783 · 11-29-2012, 06:05 PM

At a resort that's absolutely absurd to not try to help a dude out. I could see if he missed a doorbuster at some retail store but a resort can definitely make it right. I'm from nyc so I'm used to people not trying to help a playa out

baseline6 · 11-29-2012, 07:22 PM

I don't put you at fault you obviously stated the issue and assuming you sent the email with a time stamp of 12 hours after. She could have extended some type of offer/help or a better explanation. Not replying to your second email is basically telling you to fuck off, don't take that shit man. If your cellphone company did that how pissed would you be? (Might be a different business but you spend the same money there annually, No?) Your a customer and while you may not be their main demographic is BS. She could have made you and your friends a lifetime customer. I'd bet every chance you got you would have told everyone about Jackson Hole having superb customer service. You should get an email for someone above her. Then Email them a link to this thread, IMO. shame on them for not extending some type of 2nd response, especially in the hospitality business.

BigmountainVMD · 11-29-2012, 07:33 PM

Quote:

Originally Posted by baseline6

I don't put you at fault you obviously stated the issue and assuming you sent the email with a time stamp of 12 hours after. She could have extended some type of offer/help or a better explanation. Not replying to your second email is basically telling you to fuck off, don't take that shit man. If your cellphone company did that how pissed would you be? (Might be a different business but you spend the same money there annually, No?) Your a customer and while you may not be their main demographic is BS. She could have made you and your friends a lifetime customer. I'd bet every chance you got you would have told everyone about Jackson Hole having superb customer service. You should get an email for someone above her. Then Email them a link to this thread, IMO. shame on them for not extending some type of 2nd response, especially in the hospitality business.

THIS IS HOW I FEEL!!! And possibly why I am still a bit irked about it. It's just shoddy business practice, thats all. A company that cares about their customers would not treat someone like that.

How would I get the email of her supervisor? Just call their info line?

baseline6 · 11-29-2012, 07:41 PM

Yeah, Id call in and just ask straight up who her boss is. You wouldn't be the first or last person to do so.

11-29-2012, 05:22 PM	#12 (permalink)
wrathfuldeity Resident poet Join Date: Oct 2007 Location: Bham Posts: 2,705	I hear that in general, season pass sales are poor this year, so most hills are not inclined to be loose on discounts and are trying to squeeze pennies. I'd imagine JH has a high preceived value so they can squeeze harder. __________________

11-29-2012, 07:22 PM	#18 (permalink)
baseline6 Senior Member Join Date: Mar 2009 Location: Gilbert, AZ 4 hours from sunrise Posts: 302	I don't put you at fault you obviously stated the issue and assuming you sent the email with a time stamp of 12 hours after. She could have extended some type of offer/help or a better explanation. Not replying to your second email is basically telling you to fuck off, don't take that shit man. If your cellphone company did that how pissed would you be? (Might be a different business but you spend the same money there annually, No?) Your a customer and while you may not be their main demographic is BS. She could have made you and your friends a lifetime customer. I'd bet every chance you got you would have told everyone about Jackson Hole having superb customer service. You should get an email for someone above her. Then Email them a link to this thread, IMO. shame on them for not extending some type of 2nd response, especially in the hospitality business. __________________

11-29-2012, 07:41 PM	#20 (permalink)
baseline6 Senior Member Join Date: Mar 2009 Location: Gilbert, AZ 4 hours from sunrise Posts: 302	Yeah, Id call in and just ask straight up who her boss is. You wouldn't be the first or last person to do so. __________________

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

11-29-2012, 05:16 PM	#11 (permalink)
killclimbz Veteran Member Join Date: Aug 2007 Location: Front Range Posts: 9,178	The fact that you and your friends were going to spend a few thousand dollars is really irrelevant. As soon as you plans canceled, someone else filled that spot and will spend the same. They can only handle so much occupancy when they are 100% occupied. Overall it would have been better if she at least threw you a bone. They just are not worried about getting visitors either

11-29-2012, 05:23 PM	#13 (permalink)
SteadyHigh -PREMIUM MEMBER- Join Date: Dec 2010 Posts: 73	I know how you feel it's happened to me too, but only once!!! I never let it happen the second time. You gotta save that skrilla anyway you can

11-29-2012, 05:55 PM	#15 (permalink)
SHREDDER97 Senior Member Join Date: Jul 2010 Posts: 230	Rough break. Never had a problem with JHoles customer service but there are just some people like that. As mentioned before they are a spectacular mountain and they know it. As bad as this sounds i bet they couldn't give 2 shits about a poor college student. Thats not where most of their profit comes from.

11-29-2012, 06:03 PM	#16 (permalink)
BigmountainVMD Veteran Member Join Date: Oct 2011 Location: Philadelphia, PA Posts: 689	Very true. I was so extra surprised when I got denied because it was like two days after Thanksgiving, and I was certainly in a very positive, thankful and giving mood, which just added to the shock when they told me to fuck off.

11-29-2012, 06:05 PM	#17 (permalink)
eli783 Senior Member Join Date: Oct 2012 Posts: 178	At a resort that's absolutely absurd to not try to help a dude out. I could see if he missed a doorbuster at some retail store but a resort can definitely make it right. I'm from nyc so I'm used to people not trying to help a playa out