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Old 11-29-2012, 02:38 PM   #1 (permalink)
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Default Poor Jackson Hole Experience

So I was planning a snowboard trip over Thankgiving. I was banking on getting some college passes at resorts since they are so cheap and if you are riding for more than 5 days at a location it is usually worth it. So I get my pass to Sugarloaf, then I get an invite to Jackson Hole, so I look in to getting their college pass.

Turns out their sale ended at midnight on the 24th of November. I call at noon on the 25th (not realizing the sale ended mere hours before) and let them know I am a grad student looking for a pass. They tell me it is too damn bad and that I missed the sale by a day. I ask to speak to a manager, they tell me no but I can email the season pass people. I could understand this if there was a $50 increase in price after the 24th, but the fucking pass is completely unavailable after the 24th, so the only options is shelling out 1000 dollars for tickets or buying a full adult season pass.

Anyways I send a nice, respectful email (the same day) explaining my situation and how I would be staying at Jackson Hole for 10 days, and how I missed the sale by 12 hours and I was hoping they could help out a poor grad student who wouldn't be able to afford the trip otherwise.

Again, this time from the manager, I am told too bad, I missed the sale and maybe if I had looked at the site sooner I would have seen that the sale was going to end...

I was really shocked, because being part of a resort community out east (and being employed by them), I know we would totally hook someone up if they missed the "promo" pricing by 12 fucking hours. I mean 3 or 4 days I can understand, but seriously?!?! 12 hours and you can't help me out?

I'm also pretty sure this was because I was looking for a college pass. If I was looking for an adult pass 12 hours after the "pre-season" sale ended, I bet I would have gotten hooked up.

This experience just really soured my feelings toward Jackson Hole.
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Old 11-29-2012, 03:32 PM   #2 (permalink)
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There's two types of people in customer service -- those who look for ways to help you, and those who look for ways to avoid helping you. The latter often end up in government.
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Old 11-29-2012, 03:45 PM   #3 (permalink)
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It's just so damn disappointing. Skiing/snowboarding is about camaraderie and this bitch just threw me under the bus. All she had to do was press a few buttons on her keyboard and she chose not to, even after I informed her that I could not afford the trip otherwise.
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Old 11-29-2012, 04:02 PM   #4 (permalink)
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Jackson Hole is killer and all but it's Jackson Hole and they know it. You can bad mouth them all they want and they will still hit their season pass quota and get their annual vacationer visits. Regardless of your group or not. Getting discounted lift tickets for Jackson is notoriously hard. If you can't pay they don't care. It's rough, but until something changes, like a huge landslide turns the mountain into Vail, they won't care whatever your reasons are.

Last edited by killclimbz; 11-29-2012 at 04:05 PM.
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Old 11-29-2012, 04:02 PM   #5 (permalink)
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To be fair, no one is entitled to special pricing if they miss a deal's timing, just because they feel like they deserve it.

On the other hand, it is pretty bizarre that Jackson Hole wouldn't revive a deal that had been dead for 12 hours for a single person to create a loyal and grateful customer...

Jackson Hole must be doing very well if they are turning away guests like that.
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Old 11-29-2012, 04:36 PM   #6 (permalink)
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Quote:
Originally Posted by ComeBack_Kid View Post
To be fair, no one is entitled to special pricing if they miss a deal's timing, just because they feel like they deserve it.

On the other hand, it is pretty bizarre that Jackson Hole wouldn't revive a deal that had been dead for 12 hours for a single person to create a loyal and grateful customer...

Jackson Hole must be doing very well if they are turning away guests like that.
I totally agree here. I didn't feel entitled, its not like I called up 2 weeks after and was like you owe me a pass. I made it known that I was asking for a favor, and that it was my fault for missing the sale. I thought about being dishonest and claiming I tried to buy it the night before but the website wouldn't let me, but I thought hey, there's no way they would tell me to fuck off when the difference in price is many hundreds of dollars, plus I didn't want the negative karma.

I feel like the service/retail industry is all over the place. You go to a place like Backcountry/Dogfunk.com and they offer their own guarantee on all the products they sell and will even give you sale pricing if it was within a month of the sale ending. But can they give me a break at Jackson? Nope. I responded to her denial of my request asking if it was worth the thousand dollars we would be spending at resort restaurants, ski shops, etc, to deny a college pass, ending in the cancelation of my trip --> no response.

The ticket manager at J. Hole is an A. hole.
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Old 11-29-2012, 04:37 PM   #7 (permalink)
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U fucked up
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Old 11-29-2012, 04:46 PM   #8 (permalink)
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Quote:
Originally Posted by SteadyHigh View Post
U fucked up
I dunno man. I know I fucked up, but from a business standpoint, I think that ticket manager fucked up more. If I was the CFO of Jackson Hole Mountain Resorts I would be pretty pissed that ticket manager just threw away a perfectly good customer. Now the only way I will go is if my friend can hook up some discounted tickets, so Ill pay less than the college pass, or if my boss can hook up some "intermountain respect" tickets, and in that case I will still pay less than a college pass.
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Old 11-29-2012, 04:54 PM   #9 (permalink)
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Did you try going above that managers head? Maybe he's an asshole and his boss doesn't know about it? It's worth an email..
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Old 11-29-2012, 05:13 PM   #10 (permalink)
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Life is full of deadlines and appointments.....you missed one. It's on you...get over it!
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