So my board went on sale today. Dogfunk refunded me 56 bucks no questions asked. They also told me not to worry about the board. If something happens even after I ride it and NS doesn't take care of me, then they will refund it no questions asked. Awesome service, thought I'd share that.
So Vince at NS called...awesome awesome guy. He said its not unusual but some are put together a bit better than others and I may have gotten one with a bit more separation than normal. He totally understood and offered to cherry pick a 2014 model for me. They really do care about their quality and customers. I'm hesitant to take him up on that; I don't want to take advantage of them. Pretty rad of them though. Thought I'd share that even though I'm sure everyone is sick of hearing about this.
Call me a fanboy if you want but I reward businesses that I feel go above and beyond for me whether tire shops or snowboard companies.
+1 for that. I told him that if I like the board he's probably made a loyal customer out of me. Hell he even wants me to call him back to let him know how it goes this weekend; he genuinely gave a fuck.
I decided that I'm just gonna keep this one and he assured me he'd take care of it if I had any problems. Rock on motherfuckers.